Set up anything, without waiting on support
Step-by-step guides for every setting in Vera.Support — connecting channels, training the AI, routing conversations, and everything in between.
Getting started
Open the door, put the chat on your site, and bring your team in.
Chat widget
How the chat looks, when it appears, and which language it speaks.
Messages & forms
The messages that go out on their own, and the forms that collect what you need.
The first thing new visitors see in the chat Follow-up message
Ask for an email when nobody can reply Offline message
Reply when nobody is at the desk Privacy message
Ask for consent before the chat starts Pop-up message
A pop-up notification shown to everyone who visits Rating and feedback
Ask for a rating when a conversation is archived Close message
Email the transcript when a conversation ends Saved replies
Insert canned replies with a # shortcut Rich messages
Send cards, buttons, forms and video with shortcodes Merge fields
Drop real names and details into any message
Users
Who is writing to you, what you ask them for, and how their records are kept.
Team & routing
Departments, who gets which conversation, and when you are open.
Split conversations by team and control who sees what Queue and routing
Share incoming chats across your online agents Agent privileges
Control what agents can do, see and handle Office hours
Set opening times and what follows them Tags and notes
Label conversations and leave private team notes
Notifications
Never miss a message — by email, push, or text.
AI chatbot
Turn the AI on, teach it your business, and decide when a human steps in.
Turn the chatbot on and pick your sync mode AI credits
What uses credits and how to keep them topped up Chatbot modes and prompt
Decide what your chatbot is allowed to answer Chatbot training
Teach the chatbot your website, files and answers Chatbot Q&A
Hand-written answers the chatbot uses word for word Chatbot flows
Guide people step by step towards a goal Human takeover
When the AI steps aside and a person takes over AI tools calling
Let the chatbot look up live data from your systems AI help for agents
Suggested replies, rewriting, audio and image understanding Multilingual AI
Serve customers in their own language AI appointment booking
Let the chatbot book and manage appointments
Channels
Connect WhatsApp, Instagram, Telegram, email and the rest to one inbox.
Connect your WhatsApp Business number to the inbox WhatsApp templates
Reach customers outside the 24-hour window Instagram and Messenger
Bring Facebook and Instagram DMs into your inbox Social comments
Answer Instagram and Facebook comments in the inbox Telegram setup
Connect a Telegram bot and alert your agents Viber setup
Bring Viber chats into your inbox LINE setup
Connect a LINE Messaging API channel WeChat setup
Bring WeChat service account chats into your inbox Zalo setup
Bring Zalo Official Account messages into your inbox X (Twitter) messages
Answer X direct messages from your inbox Email piping
Turn your mailbox into conversations you can reply to SMS channel
Chat with customers by text, straight from your inbox
Apps & integrations
Plug Vera.Support into the tools you already run on.
Connect your store so the AI knows your products Zendesk integration
Turn conversations into Zendesk tickets that stay in sync Slack setup
Read and reply to conversations from Slack Zapier setup
Connect Vera.Support to Zapier with webhooks Tickets panel setup
Show a full help-desk panel on your page Sedna integration
Live reservation prices in chat
Automation & growth
Knowledge base, automated rules, bulk messages and newsletters.
Account & troubleshooting
Credits, reports, security, and what to try when something looks wrong.
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
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