Never Miss a Patient Message Again, Day or Night
Vera.Support gives your clinic or dental practice one inbox for every patient message — website chat, WhatsApp, Instagram, and more — plus an AI trained on your own services that answers, books, and follows up around the clock.
Sound familiar?
We know running a clinic or dental practice means your front desk is doing five jobs at once: a patient is checking in, two lines are ringing, and the WhatsApp inbox quietly fills up while everyone is mid-treatment. The messages you cannot get to in time are not just admin — they are nervous first-timers, a toothache at 9 pm, someone comparing three practices before they pick one. This page is about making sure none of those people slip through.
Calls go to voicemail, patients vanish
Most people call during your busiest stretches — lunch, between appointments, right at closing. When the line is engaged or rolls to voicemail, they rarely leave a message; they just call the next clinic on the list. You have no idea how many new patients you lose this way every single week.
Messages scattered across five apps
One patient asks about whitening on Instagram, another sends a WhatsApp about rescheduling, a third uses the website chat. With no single place to see it all, things get missed, double-answered, or replied to a day late. Your team is constantly tabbing between phones and apps just to keep up.
Evenings and weekends look 'closed'
A patient wakes up with a cracked filling on Saturday or wants to ask about an implant quote on Sunday night. If no one replies, they assume you are unavailable and book an emergency appointment elsewhere. Your practice looks shut even when you would gladly have helped first thing Monday.
The same questions, fifty times a week
Do you take my insurance? How much is a cleaning? What should I bring to my first visit? Are you open Saturdays? Your receptionist answers the identical handful of questions over and over, which means less attention for the anxious patient sitting right in front of the desk.
No history when a patient comes back
Someone messages on Instagram one week and phones the next, and your team has no idea who they are or what was already discussed. Patients hate repeating themselves, especially about treatment they are worried about. Hand-offs between staff get clumsy and the care feels disjointed.
Missed appointments hurt revenue
No-shows and last-minute cancellations drain our schedule and bottom line. We need a way to remind patients automatically and fill gaps fast.
How Vera.Support helps you
Every channel in one shared inbox
Vera.Support pulls your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, and more into a single inbox your whole front desk shares. The scattered-apps problem disappears: every patient message lands in one place, assigned to the right person, with nothing slipping through or getting answered twice.
AI that answers patients 24/7
An AI assistant powered by OpenAI and Google, trained only on your own content — services, prices, insurance notes, hours, pre-appointment instructions — replies instantly at midnight, on weekends, and during the midday rush. So those after-hours and overflow questions finally get a real answer, and when something needs a person it hands off to your team with the full conversation already attached.
Routine questions handled instantly
Insurance, cleaning costs, what to expect after a filling, how to prep for a root canal — the AI fields these in seconds, and saved replies and automations clear the rest. That repetitive load lifts off your receptionist so they can focus on the patient at the desk and the ones in the chair.
Full patient history in one profile
Every message across every channel is kept in one rich patient profile, so when someone who messaged on WhatsApp last week calls today, your team sees the whole thread instantly. No more asking patients to repeat themselves, and smart routing by department sends billing or hygiene questions to the right person automatically.
Reach patients before they leave
Proactive chat and pop-ups let you greet someone reading your implant or pricing page before they click away to a competitor. You can also trigger a friendly follow-up after a visit to check on recovery, gather feedback, or nudge them about their next appointment — all from the same inbox.
Automated reminders reduce no-shows
Vera sends patients personalized reminders via their preferred channel—WhatsApp, SMS, or email—and lets them confirm or reschedule with one tap. You can even auto-fill openings from a waitlist.
How it works
Connect your channels
Paste one snippet on your site for live chat, then link WhatsApp, Instagram, and the rest in a few clicks — minutes, not days, and no IT team needed.
Train the AI on your practice
Point Vera at your website, service pages, and FAQ document so the AI learns your exact treatments, prices, and policies before it ever speaks to a patient.
Let your team focus on care
The AI clears routine and after-hours questions around the clock while your staff give their full attention to complex cases and the patients in your waiting room.
Built for how you work
- New patient asking about appointment availability at 10 pm
- Automatic post-extraction check-in sent the next morning
- Insurance question routed to the billing team in one click
- Patient asking about braces in their own language
- Website chat converting a visitor reading the implants page
- Full WhatsApp and Instagram history loaded before a call-back
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
Is patient data secure? We handle sensitive health information.
Will the AI ever give a patient wrong medical advice?
How long does setup actually take?
Do we need a website to use Vera.Support?
Will this replace my receptionist?
What does it cost, and are we tied into a contract?
Can patients reach us on Instagram and WhatsApp from one place?
Our patients speak different languages. Can the AI handle that?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started