Answer Every Guest Instantly — Without Pulling a Server Off the Floor
Vera.Support gathers every reservation request, allergen question, and takeout enquiry into one inbox, and lets AI answer the routine ones in seconds, day or night.
Sound familiar?
We know running a restaurant or café means the phone rings mid-service, DMs pile up after close, and a guest expects a reply before they decide where to eat tonight. Your people are on the floor plating dishes and clearing tables, not refreshing five different apps. Vera.Support was built for exactly that gap, so every guest gets a fast, accurate answer without anyone leaving the pass.
The phone rings during the rush
It's 8 pm on a Friday, every table is seated, and the phone won't stop. Nobody can break away to take a booking or a takeaway order, so calls go to voicemail and the caller simply dials the place next door.
DMs sit unread for hours
Guests ask about the menu, your vegan options, or tonight's availability across Instagram, Facebook, and WhatsApp all at once. By the time a manager finally checks at midnight, the diner has already booked somewhere that replied, and your page looks neglected.
The same questions, all shift long
Are you open on Mondays? Do you take walk-ins? Is there parking? Can we bring a dog? Your staff answer these dozens of times a shift, burning energy and attention that belongs with the guests already sitting in front of them.
Allergen answers under pressure
A guest with a nut or gluten allergy messages ahead to ask if a dish is safe. A rushed, wrong, or missing reply can trigger a serious incident, and inconsistent answers across channels and team members multiply that risk every single day.
Every conversation lost the next day
You want to invite a regular back for the new seasonal menu or fill seats for a quiet Tuesday, but there's no record of who asked what or where. Each chat lives in a separate app and vanishes, so you start from zero with every guest.
Online orders go wrong
A customer adds a note for no onions, but the kitchen never sees it. Now we've got a cold meal and a refund request.
How Vera.Support helps you
AI takes the calls your phone can't
Vera's AI chatbot answers hours, availability, menu, and directions questions the instant a guest asks, on your website, WhatsApp, Instagram, or Messenger. A diner gets a clear reply at 11 pm on a Saturday without anyone leaving the floor to pick up the phone.
One inbox for every channel
Instagram DMs, WhatsApp, website chat, Facebook, Telegram, and more all arrive in a single shared inbox. Your team sees every guest message in one place and replies fast, so nothing slips between apps and no booking is missed overnight.
AI trained on your own menu and policies
You feed Vera your real menu, allergen guide, opening hours, and booking rules, and the AI answers only from that approved content. It never invents a dish or guesses an ingredient, and when a question falls outside what you provided, it hands the guest to a human with the full chat history attached.
Consistent, safe allergen replies
Because every answer is drawn only from the allergen information you approved, each guest asking about nuts, gluten, or dairy gets the same accurate response, on every channel, every time. Your staff are freed from fielding sensitive questions in the middle of a rush.
Guest profiles that remember everything
Every message from every channel is saved under a rich guest profile, so you can see what a returning diner asked last time, which channel they prefer, and any dietary needs they mentioned. Reports and analytics show your busiest enquiry times so you can staff and reply smarter.
AI captures order notes perfectly
Vera's chatbot collects customizations and sends them straight to your POS. No more miscommunication between the front and back of house.
How it works
Connect your channels
Paste one snippet for website chat and link WhatsApp, Instagram, and Messenger in a few clicks, with no developer needed.
Train the AI on your content
Add your menu, allergen guide, hours, and booking policy so the chatbot answers from your real information from day one.
Let AI handle routine, staff handle the rest
The bot replies instantly around the clock and escalates anything complex to your team with full context, so no guest ever repeats themselves.
Built for how you work
- Answering opening hours and location questions automatically at any hour
- Taking reservation and takeaway requests over WhatsApp
- Replying to Instagram DMs about the menu before a guest picks elsewhere
- Giving accurate allergen answers straight from your approved menu
- Routing private-dining and event enquiries to the right manager
- Pop-ups promoting a new seasonal menu to website visitors
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost, and is it worth it for a small café?
We're not technical. How long does setup really take?
We don't really have a website. Can we still use it?
Will the AI invent menu items or give wrong allergen information?
Will this replace my front-of-house staff?
Our guests speak different languages. Can Vera handle that?
Which channels can I connect, and does it cover Instagram and WhatsApp?
How is our guest data stored, and can we cancel anytime?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started