Send your emails from your own domain
Notification emails already go out from our cloud without any setup. Connect your own SMTP server when you would rather they arrived from your own address.
This is for you if you have a business mailbox or a Google Workspace account and you want customers to see your own domain in the From line. It all happens on one panel screen.
Step by step
Decide whether you need it
SMTP is already active on our cloud, so notification emails are sent for you. Connect your own server only if you want mail sent from your own server and domain.
Open the SMTP screen
Go to Settings > Notifications > SMTP. You will be asked for the host, port, username or sender email, password, and encryption. Your email provider gives you all five values.
Match the sender email to your piping address
Sender email should match the address your email-piping server connects to. If it differs, or if several piping addresses exist and the username is an email, a reply-to header is added automatically so replies land back on the right address.
Use an app password with Gmail
For Gmail or Google Workspace, use an app password rather than your account password. The host is smtp.gmail.com and the port is 465 or 587.
Send a test email
If the test email does not arrive, the SMTP server is the cause. Open your browser console to read the error it returned.
Settings reference
| Setting | What it does |
|---|---|
| Host | The address of the outgoing mail server your email provider gives you. |
| Port | The port your mail server listens on; Gmail uses 465 or 587. |
| Username / sender email | The account used to sign in, and the address your mail is sent from. |
| Password | The password for that mailbox; Gmail and Google Workspace need an app password here. |
| Encryption | The type of secure connection your mail server expects. |
Good to know
You may not need this at all
SMTP is already active on our cloud, so email works out of the box. This screen exists for owners who want mail to leave from their own server and domain.
Replies are protected for you
When your sender email does not match the piping address, or several piping addresses exist and the username is an email, a reply-to header is added automatically. Replies still reach the right address.
Your normal Gmail password will not work
Gmail and Google Workspace require an app password. Use host smtp.gmail.com with port 465 or 587.
Workspace can block outside apps
On Google Workspace, SMTP access can be restricted for third-party apps. Check Admin Console > Security > Access and data control > API Controls > App access control.
A failed test points at your server
If test emails do not arrive, the SMTP server is the cause rather than the panel. The browser console shows the error your server returned.
Common questions
Do I have to set up SMTP?
Where do I enter my SMTP details?
What does Gmail need?
My test email never arrived. What now?
What if my sender email differs from my piping address?
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