Answer Every Guest in Seconds and Win More Direct Bookings
Vera.Support brings every guest message — WhatsApp, Instagram DMs, Facebook, Telegram, website live chat, and more — into one shared inbox, with an AI that answers from your own property details day and night.
Sound familiar?
We know running a hotel, guesthouse, or resort means the front desk phone rings while a guest is checking in, the Instagram DMs stack up overnight, and a ready-to-book traveller waits on WhatsApp until someone thinks to look. Between availability questions, housekeeping requests, complaints, and late check-outs, a single missed message can cost you a direct booking or earn a one-star review. You need every guest to feel instantly looked after without hiring a round-the-clock front-of-house team.
Messages scattered across too many apps
WhatsApp lives on a personal phone, Instagram DMs are checked on a tablet, and booking questions arrive through your website chat and Facebook Messenger. Nothing is in one place, so threads get missed and guests wait far too long. The moment a staff member is off shift, their conversations are invisible to everyone else.
Lost direct bookings from slow replies
A traveller compares three hotels and asks about availability at 10 pm. By morning they have booked with whoever answered first, and you have paid an OTA commission on the guests who stayed. Direct bookings are your highest-margin channel, yet every unanswered message after hours quietly hands them to a competitor or a platform.
The same ten questions, all day long
Check-in time, parking, breakfast hours, pet policy, late check-out fees — your team types the same answers dozens of times a day. It pulls the front desk away from the guest standing right there, and every new hire has to learn the script from scratch. The work is endless and none of it is memorable service.
Multilingual guests left feeling ignored
International guests write in German, Arabic, Mandarin, or Portuguese, and staff lose minutes pasting messages into translation tools or send a stiff one-line reply that feels cold. A guest who cannot get a clear answer in their language books through an OTA instead, where you pay to reach the customer you already had.
No record of what was promised
A guest arrives expecting the early check-in a colleague agreed to last week, but there is no note of it anywhere. Special room setups, dietary needs, and transfer details live in sticky pads and personal WhatsApp threads that disappear when someone leaves. When a complaint or chargeback lands, no one can prove what was actually said.
Upsell opportunities slipping away
Guests ask about spa bookings, late checkout, or dinner reservations, but by the time I reply, they've moved on. We're leaving revenue on the table because we can't answer fast enough.
How Vera.Support helps you
One shared inbox, every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every guest message lands in the same place no matter how it arrived, ending the scramble across personal phones and tablets. Smart routing sends each conversation to reservations, housekeeping, or management so nothing slips through a shift change.
AI that answers bookings at 2 am
Train the Vera AI on your own room types, rates, check-in policies, amenities, and FAQs so it answers instantly when a guest is deciding where to book overnight. Powered by OpenAI and Google, it replies only from the content you approve — it will never invent a rate or a policy — capturing the high-margin direct bookings slow replies used to lose. When a question needs a person, it hands off the full conversation so nobody asks the guest to repeat themselves.
Saved replies for routine questions
Build a library of polished, on-brand answers for parking, breakfast times, the cancellation policy, and your other repeat questions, then send a perfect reply in a couple of clicks. Automations and the AI clear the predictable inbox traffic automatically. Your team stops retyping the same lines and gets back to the guests standing in front of them.
Every guest answered in their language
The AI detects the language a guest writes in and replies naturally across dozens of languages, with no copy-paste into translation tools. A German traveller and an Arabic-speaking traveller both get clear, accurate answers in seconds. That confidence keeps international guests booking direct instead of retreating to a commissioned platform.
Full guest history in one profile
Every message, promise, and request attaches to a rich guest profile any authorised team member can open. The early check-in, the anniversary decoration, the allergy note — all documented, searchable, and visible at handover. When you review a complaint or chargeback, you have the complete record of what was agreed and when.
Suggest upgrades mid-conversation
Vera's AI detects intent and proactively offers upsell options like room upgrades or add-ons right in the chat. Turn a simple question into a booking opportunity without lifting a finger.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your property
Paste your FAQ page, room descriptions, and policies, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Your team handles what matters most
Routine inquiries resolve automatically around the clock, while reservations and the front desk receive only the conversations that need a personal touch, already in full context.
Built for how you work
- Answering late-night room availability questions automatically
- Routing maintenance and complaints to the right team
- Sending pre-arrival information on WhatsApp before check-in
- Handling early or late check-out requests without the front desk
- Managing group and event inquiries from a shared inbox
- Collecting post-stay feedback through a follow-up message
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost for a hotel?
How long does setup take? We have no IT department.
Will the AI make up room rates or policies?
Can it really handle WhatsApp and Instagram in one place?
Will it replace our front-desk staff?
Our guests speak many languages. Can Vera handle that?
Is our guest data secure? We are subject to GDPR.
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started