Channels

Answer Viber messages from your inbox

Connect a Viber bot account and every message it receives lands in Vera.Support, where your team and the AI chatbot can reply.

Some customers would rather message you on Viber than fill in a form or send an email. This guide is for you if you already have a Viber presence, or want one, and would prefer to handle those chats in the same place as everything else.

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Step by step

Activate the Viber app

Open Settings > Apps and activate Viber. This adds the Viber area to your settings, which is where the connection is made.

Create your bot account

Go to the Viber partners site and create a bot account there. Viber issues a token for that bot account — copy it.

Paste the token and synchronise

Enter the token at Settings > Viber > Token, then click Synchronize now. Your site must be served over HTTPS for the connection to work.

Settings reference

Setting	What it does
Token	The token from the bot account you created on the Viber partners site; it is what links that bot to your inbox.
Synchronize now	Completes the connection once the token is in place.

Good to know

HTTPS is required

The Viber connection needs your site on HTTPS. If you are not on a secure certificate yet, sort that out before you synchronise.

Rich messages may be trimmed

Rich messages are converted for Viber where a conversion exists. Where one does not, the element is removed and the rest of the message still goes out.

The follow-up message always sends

On Viber the follow-up message goes out in every case. Keep that in mind if you have it switched on.

The offline message drops the timetable

The offline message works on Viber, but your office-hours timetable is not included in it.

Your existing setup carries over

Viber conversations work with queue and routing, the chatbot and human takeover, plus language detection, spelling correction, multilingual via translation and Google search.

Common questions

Do I need my own Viber bot account?

Yes. You create it on the Viber partners site, and the token Viber gives you is what goes into Settings > Viber > Token.

Can the AI chatbot reply on Viber?

Yes. The chatbot and human takeover both work on Viber, along with language detection, spelling correction, multilingual via translation and Google search. AI usage runs on credits you top up.

Why do my buttons and cards look different on Viber?

Rich messages are converted for Viber where possible. Where a conversion is not possible the element is removed, and the remainder of the message is sent as normal.

Does the Viber channel cost extra?

No. Plans start at $7 a month with every feature included, and you can cancel at any time. The one separate spend is AI usage, which runs on credits you top up.

Can Viber chats be sent to the right team?

Yes. Viber conversations work with queue and routing, so they follow the same rules you already use on other channels.

My site is not on HTTPS — can I still connect?

No. HTTPS is required for the Viber connection. Get your site onto HTTPS first, then paste the token and click Synchronize now.

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