Let the chatbot answer questions about your products
Once your Shopify store is connected, the chatbot can answer from your products, collections, tags, variants and vendors without you uploading anything. Details of shoppers who are signed in to your store come across too.
This is for you if you sell on Shopify and want shoppers to get answers about your catalogue inside the chat. Most of it needs no configuration beyond installing the app and turning the chatbot on.
Step by step
Install the Shopify app
Install the Vera.Support Shopify app on your store. The widget should appear on your storefront straight away.
Check the app embed if the widget is missing
In Shopify, go to Sales channels > Online store > App embeds and make sure the Vera.Support block is present and active.
Turn the chatbot on
Enable the chatbot at Settings > Artificial Intelligence > OpenAI > Chatbot. Your products, collections, tags, variants and vendors are then answered from automatically, with no training or setup on your side.
Set the language for a multilingual store
If your store runs in more than one language, set Settings > Chat > Language to Multilingual. The chat and the chatbot then follow the store language.
Show products inside a conversation
Send a product card with the shortcode {shopify product_id="12345678"}. Comma-separate several IDs to show them as a slider instead.
Settings reference
| Setting | What it does |
|---|---|
| App embeds | The Shopify setting that puts the Vera.Support block on your storefront; the widget will not show if the block is missing or inactive. |
| Settings > Artificial Intelligence > OpenAI > Chatbot | Turns the chatbot on so it can answer questions about your catalogue. |
| Settings > Chat > Language | Set this to Multilingual so the chat and chatbot follow your store language. |
Good to know
Some catalogue data is cached for 10 days
Collections, tags, variants and vendors are cached and refreshed every 10 days. Changes to those can take that long to reach the chatbot.
The products pop-up search is narrow
Search in the products pop-up matches the product title and the product type only. Nothing else is searched there.
Changing your store URL means reinstalling
If your store URL changes, delete the app and install it again. The connection does not follow the new address on its own.
Signed-in shoppers are recognised
Details of customers who are logged in to your Shopify store are detected and synced, so you know who you are talking to.
AI usage runs on credits
Plans start at $7 a month with every feature included, and you can cancel at any time. AI usage itself runs on credits that you top up.
Common questions
Do I have to upload my product list or train the chatbot on it?
The chat widget is not showing on my store. What now?
Can I put a specific product into the conversation?
I updated a collection but the chatbot still uses the old information. Why?
My store sells in several languages. Will the chatbot follow?
I moved my store to a new URL and messages stopped. What should I do?
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