Be the First Agent to Reply — Even When You're Out Showing Homes
In real estate, the agent who answers first usually wins the deal. Vera.Support gives your agency one inbox for WhatsApp, Instagram, web chat, Messenger and more, plus an AI assistant that answers property questions and qualifies leads around the clock.
Sound familiar?
We know running a real estate agency means living in your messages: a first-time buyer texting at 9 PM about mortgage eligibility, a seller chasing feedback from the open day, an investor sliding into your Instagram DMs about off-plan units, and a renter trying to rebook a viewing — all while you're stuck in traffic between showings. You can't be on the phone, at a valuation, and answering chats at the same time, and you know that every message that sits unread for an hour is a commission quietly walking over to whoever replied faster.
Leads go cold while you're showing
A motivated buyer WhatsApps you about a listing, but you're mid-viewing and don't see it for two hours. By the time you reply, they've already booked a tour with the agency down the road. In a market where the first response usually wins, every delayed reply is a deal you didn't even get to compete for.
Enquiries scattered across too many apps
One agent has the business WhatsApp on their phone, another is watching Instagram DMs, leads land in a shared Outlook inbox, and the website form emails someone who's on holiday. Nothing is shared, nothing is tracked, and when an agent leaves, their conversations and contacts walk out the door with them.
Evening and weekend enquiries get silence
People shop for homes after work and on Sundays — exactly when your office lights are off. They hit a 'contact us' form, get an auto-reply promising a response 'within one business day,' and never hear back fast enough. By Monday they've toured three other properties and forgotten yours.
Drowning in the same five questions
All day, every day: 'What are the service charges?' 'Is it pet-friendly?' 'What documents do I need to apply?' 'Is this unit still available?' Answering the same things by hand eats the hours you should be spending on viewings, negotiations, and actually closing — and it still feels like you're behind.
No idea what's being said to clients
When conversations live on personal phones and private inboxes, you can't see who replied, how fast, or who got ghosted. You only find out an enquiry was dropped when the client complains — or worse, when you notice the property sold through someone else and the lead was sitting unanswered in an agent's chat the whole time.
Buyers ghost after viewing
I spend hours prepping a showing, but then the client goes silent. No follow-up, no feedback—just radio silence. I'm left wondering what went wrong.
How Vera.Support helps you
AI catches every lead instantly
Vera.Support's AI chatbot stays live on your website and connected channels 24/7, so the midnight buyer and the Sunday renter both get an immediate, accurate reply. It answers from your own listings and FAQs, qualifies what they're looking for, and captures their details — so instead of a missed message, you wake up to a warm lead ready to book a viewing.
One inbox for every channel
WhatsApp, Instagram, Facebook Messenger, Telegram, web chat and more all land in a single shared team inbox. Every agent sees every conversation, threads route to the right person automatically, and nothing slips through because someone forgot to check a second phone — and when an agent leaves, the history stays with the agency.
Answers trained only on your content
Upload your brochures, service-charge schedules and FAQ docs, or link your listings page, and the AI learns from that alone — powered by OpenAI and Google but speaking only your facts. It never invents a price or a feature, and the moment a question goes beyond what it knows, it hands off to a human agent with the full chat history already on screen.
Saved replies and automations
Build a library of saved replies for the questions you answer twenty times a week — viewing availability, document checklists, payment-plan structures — and fire them off in one tap. Automations and smart routing send enquiries to sales, rentals or property management automatically, freeing your agents for the negotiations and rapport that actually close deals.
Full visibility and team oversight
From one dashboard, managers see every open conversation, monitor response times, and step into any thread without asking an agent to forward a screenshot. Reports break down volume by channel, resolution time, and agent workload, so you can coach your team and catch a dropped lead before it costs you a sale.
Auto-follow-up after showings
Vera automatically sends a personalized follow-up message after each showing, asking for feedback and next steps. No more ghosting—you stay top of mind.
How it works
Connect your channels
Paste one snippet on your site for web chat, then link your WhatsApp Business number, Instagram and other channels in a few clicks — the whole setup takes minutes, not weeks.
Train the AI on your listings
Upload your brochures and FAQs or link your listings page, and the chatbot is instantly ready to answer buyer and renter questions accurately from your own content.
Reply from one shared inbox
Every enquiry from every channel now lands in a single workspace where your team can see, assign and respond — on desktop or the native mobile app, from any showing.
Built for how you work
- AI answers late-night buyer enquiries and books viewing slots
- WhatsApp leads routed automatically to the right sales agent
- Rental applicants walked through the document checklist via chat
- Investor DMs on Instagram handled without switching apps
- Property management fielding maintenance requests in a dedicated inbox
- Off-plan launch handling hundreds of simultaneous enquiries
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We already use WhatsApp — why do we need Vera.Support?
How long does setup take, and is it technical?
What if we don't have a proper website yet?
Will the AI invent details about a property?
What does it cost, and is there a free trial?
Can it handle buyers writing in other languages?
Is this going to replace my agents?
Can it work with my CRM and other tools?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started