Check that a new sign-up's email address is real
Email verification sends a one-time code to the address someone types in when they register. The address is confirmed only once that code comes back.
This is for you if you rely on email to reach people after the conversation ends. A typo in an address is invisible until your message never arrives, and a code sent at registration catches it on the spot.
Step by step
Turn on email verification
Go to Settings > Users > Email verification and enable it. From then on, a one-time code is sent to the address entered at registration.
Write the email people receive
Open Settings > Users > Email verification email to change the wording. This is the message that carries the code, so keep it short and say plainly what the code is for.
Check the email template behind it
The verification email is wrapped in the template at Settings > Notifications > Email template. Review that template so the code arrives with your own header, footer and styling.
Settings reference
| Setting | What it does |
|---|---|
| Email verification | Sends a one-time code to verify the email address given at registration. |
| Email verification email | The wording of the message that carries the one-time code. |
| Email template | The surrounding design used for the verification email, found at Settings > Notifications > Email template. |
Good to know
The code goes out even when the feature is off
If someone registers with an email address that already exists, a one-time code is always sent, whether or not email verification is enabled. Turning the setting off does not stop that case.
Two settings shape one email
Your text lives at Settings > Users > Email verification email, and the frame around it comes from Settings > Notifications > Email template. Change the template and every verification email changes with it.
It happens at registration
The code is sent when someone registers, not later. Addresses already on file are not re-checked by turning this on.
Common questions
Where do I switch email verification on?
Can I change what the email says?
Email verification is off, so why did someone still get a code?
Why does the verification email look like my other emails?
Does email verification cost extra?
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