Turn Pre-Sale Questions Into Completed Orders
Vera.Support pulls every shopper message — WhatsApp, Instagram, live chat, and more — into one inbox, and lets an AI trained on your own products answer in seconds, even at 2 AM.
Sound familiar?
We know running an online store means your customers shop around the clock, on whatever app they already have open, and they expect an answer before the kettle boils. When nobody replies about stock, sizing, shipping, or returns, the sale doesn't wait — it quietly moves to a competitor. You are juggling DMs, chat pop-ups, and email threads with a small team that is already stretched thin, and the busiest days are the ones where things slip.
Messages scattered across every app
Instagram DMs on one phone, WhatsApp on another, Messenger in a browser tab, and website chat somewhere else entirely. Someone replies twice, someone else misses a question for six hours, and a ready-to-buy shopper gives up because no notification reached the right person. You are paying for that chaos in carts you never see.
Promotions bury you in the same questions
Every flash sale, holiday push, or product that suddenly takes off floods you with the identical three questions: is it in stock, when does it ship, can I return it. Your team spends the whole campaign typing the same answers by hand while the genuinely tricky problems pile up behind them.
Carts abandoned in the silence
A shopper pauses at checkout because the size chart is unclear or the return window is vague. If chat is offline or a reply takes five minutes, they close the tab and you lose them. That short moment of hesitation is your best chance to convert, and saying nothing is the most expensive reply you can give.
Chatbots that confidently lie
You tried a generic bot and it promised a customer next-day delivery you don't offer, or invented a refund policy that doesn't exist. One wrong answer turns into a chargeback dispute, a one-star review, and a buyer who never comes back. A bot that makes things up is worse than having no bot at all.
No idea where the bottleneck is
You can't see how long shoppers wait, which agent is drowning, or which product keeps generating the same complaint. Without that picture you can't fix your FAQ, smooth out the rush hours, or decide whether you actually need another hire. You are always reacting, never ahead of it.
Shipping questions flood support
Every order triggers a flood of 'Where's my package?' and 'When will it arrive?' I'm drowning in tracking requests while trying to manage inventory and returns.
How Vera.Support helps you
One inbox for every channel
Vera.Support merges website live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, LINE, and more into a single shared inbox your whole team works from. Every conversation carries its full history no matter where it started, so nobody double-replies and no message sits unseen. The scattered-tabs problem simply disappears.
AI that knows your real catalog
Point Vera at your website, FAQ, policies, or product documents and the AI learns only from what you approve. It answers about your exact products, your shipping times, and your return terms, and never invents what it can't find a source for. When a question goes beyond its knowledge, it hands off to a human with the full conversation already attached.
Instant answers at the moment of doubt
A proactive pop-up can appear on product and checkout pages right when a shopper hesitates, and the AI resolves stock, sizing, and delivery questions on the spot — 24 hours a day, in the shopper's own language. That keeps the buyer moving toward checkout instead of bouncing to a competitor, directly recovering carts you were losing to silence.
Automations that soak up the rush
Saved replies, automations, and smart routing handle the repetitive order-status, return, and policy questions, or sort them to the right department instantly. During a sale your team only sees the conversations that truly need a person, so the campaign no longer drowns them in copy-paste replies.
Reports that show the real picture
Built-in analytics reveal response times, volume by channel, your busiest hours, and the topics that repeat most. Use it to tighten your FAQ before questions turn into complaints, rebalance the team during peaks, and finally make staffing decisions with evidence instead of a gut feeling.
Auto-answer shipping queries
Vera's AI instantly responds to tracking and delivery questions using your store's data, so you can focus on fulfilling orders instead of answering the same queries.
How it works
Paste one snippet, connect channels
Drop a single line of code into your store to switch on website chat, then link WhatsApp, Instagram, and the rest in a few clicks — no developer needed.
Train the AI on your store
Point Vera at your product pages, FAQ, or Shopify catalog and the AI is ready to answer shoppers accurately using only the content you approve.
Your team steps in where it counts
Agents pick up escalations with full context already loaded, reply from one inbox on any device, and lean on reports to keep improving over time.
Built for how you work
- AI answers 'Is this in stock?' from your approved product content
- WhatsApp order-status questions resolved without an agent
- Instagram DM rush after a campaign handled instantly
- Return and refund requests routed to the right person
- Checkout pop-up clears sizing doubts before the cart is abandoned
- Midnight delivery questions answered with no staff on duty
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost, and is it worth it for a small store?
Setup sounds technical — how long does it take without a developer?
Will the AI invent answers and mislead my shoppers?
Which channels does Vera.Support actually connect?
Does it work with my Shopify store?
Will this replace my support team?
My buyers come from different countries and speak different languages. Can Vera handle that?
Is my customer data safe? We have to comply with GDPR.
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started