Put one short notice in front of every visitor
The pop-up message is a notification shown to all users. It stays on screen until the visitor closes it, so your message has time to be read.
Use this when there is one thing every visitor should see, such as an announcement or a short greeting. You set it once in the panel and it applies to all users, so it suits general messages rather than personal ones.
Step by step
Open your message settings
Sign in at cloud.vera.support and go to Settings > Messages. The pop-up message sits there with the other automatic messages.
Write the pop-up text
Enter the one thing you want every visitor to read. It goes to all users, so keep the wording short and general.
Save and check it on your site
Save the setting, then open your own website and look at the chat. Close the pop-up as a visitor would and confirm it behaves the way you expect.
Use an automation for anything more specific
If you need a different pop-up in particular situations, send it as an automation instead. An automation pop-up replaces the default one from Settings > Messages.
Settings reference
| Setting | What it does |
|---|---|
| Pop-up message | The pop-up notification shown to all users, set at Settings > Messages. |
Good to know
It waits for the visitor
The pop-up stays visible until the user closes it manually. There is no countdown that removes it.
Closed means closed
Once a visitor closes the pop-up, it stays closed for them. Write it as something worth reading the first time.
Everyone gets the same message
The pop-up set at Settings > Messages goes to all users. It is not tailored per visitor.
Automations take priority
A pop-up sent by an automation overrides the default pop-up. Only one of them will be shown.
Automation pop-ups need the chat closed
An automation pop-up appears only when the chat is closed. A visitor who already has the chat open will not see it.
Common questions
Where do I set the pop-up message?
Does the pop-up disappear on its own after a few seconds?
Will the pop-up come back after someone closes it?
Can I show a different pop-up in certain situations?
Why is my automation pop-up not showing?
Who sees the pop-up message?
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