Turn the people who chat with you into newsletter subscribers
People who message you have already shown interest. Newsletter sync passes their email address to your newsletter service, so it lands on the right list without anyone copying addresses by hand.
This is for you if you already send a newsletter and want your chat visitors on that list. You need an account with one of the supported services, and two values from it: a Key and a List ID.
Step by step
Choose your newsletter service
The supported services are Mailchimp, Brevo, SendGrid, Elastic Email, Campaign Monitor, HubSpot, Moosend, GetResponse, ConvertKit, ActiveCampaign, MailerLite, Mailjet, Sendy, SendFox, Klaviyo and Acumbamail. Each one gives you the same two values, a Key and a List ID, in its own dashboard.
Find your Key
In most services the Key is the API key from your account. For HubSpot it is different: create a private app with the scopes crm.lists.write, crm.lists.read, crm.objects.contacts.read and crm.objects.contacts.write, and use that app's token as the Key.
Find your List ID
For most services the List ID is the numeric or alphanumeric ID shown in the list's URL in their dashboard. Open the list you want subscribers added to and take the ID from the address bar.
Check the format your service expects
ActiveCampaign wants domain:list-ID, for example schiocco:1, where the domain is the first part of your dashboard URL. Elastic Email uses the list name rather than an ID. Sendy needs your full Sendy URL and the list ID separated by a vertical bar.
Enter the Key and List ID in your panel
Add both values to the newsletter settings for your service in the panel at cloud.vera.support and save. From then on, new subscribers are sent to that list.
Decide how people subscribe
A user is subscribed through the registration form, the follow-up message, the subscribe message, or the [email] shortcode. Pick whichever of these suits how you already talk to people, and the addresses collected there flow through to your list.
Settings reference
| Setting | What it does |
|---|---|
| Key | The API key from your newsletter service that authorises Vera.Support to add subscribers to your account. |
| List ID | Tells your newsletter service which list the new subscriber should be added to. |
Good to know
HubSpot uses a private app token
HubSpot does not hand you a plain API key. Create a private app with the scopes crm.lists.write, crm.lists.read, crm.objects.contacts.read and crm.objects.contacts.write, then use the token it produces as your Key.
ActiveCampaign needs the domain in front
The List ID must be written as domain:list-ID, for example schiocco:1. The domain is the first part of your ActiveCampaign dashboard URL, not the whole address.
Elastic Email takes a name, not a number
Here the List ID is the list name itself. List and segment names must not contain spaces, so rename any list that has one before you connect it.
Sendy wants a URL and an ID together
The List ID must include your full Sendy URL and the list ID, separated by a vertical bar. Half of the value on its own will not work.
Four ways a subscriber is created
People are subscribed through the registration form, the follow-up message, the subscribe message, or the [email] shortcode. If nobody is arriving on your list, check that at least one of these is in use.
Common questions
Which newsletter services can I connect?
Where do I find the List ID?
How does someone actually get subscribed?
My Elastic Email list is not receiving anyone. What is wrong?
What do I use as the Key for HubSpot?
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