Get the chat live on your website
The chat appears on your site once you add a short piece of code to your pages. It takes one copy and one paste.
This is the first thing to do after you sign up, and you only do it once. If your site runs on WordPress, there is a route that avoids touching code at all.
Step by step
Copy the embed code
Sign in to your panel at cloud.vera.support and open the installation tab. Your embed code is waiting there. Copy the whole thing, exactly as it is shown.
Paste it into your website pages
Add the embed code to the pages of your website where you want the chat to appear. The chat only shows on pages that carry the code, so add it to every page you want covered.
Or use the WordPress plugin
If your site runs on WordPress, a plugin is available as an alternative to pasting the embed code by hand. Use whichever route suits how your site is built.
Turn on the apps you need
Apps are activated from Settings > Apps in your panel. Open that page and switch on the ones you want to use.
Stop iPhones zooming in
When a visitor taps the text area on an iPhone, the page zooms in. To prevent it, add this line to the <head> of every page that shows the chat: <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=no" />
Hide the chat where you don't want it
Some pages are better left alone. To keep the chat off one page, add this to that page: <script>var SB_DISABLED = true;</script>
Settings reference
| Setting | What it does |
|---|---|
| Installation tab | The place in your panel where the embed code for your website is generated and shown. |
| Settings > Apps | Activates the apps you want to use with your account. |
Good to know
The chat follows the code
The widget appears only on the pages that carry the embed code. A page without it shows no chat, so remember any pages built outside your main template.
The zoom fix belongs in the head
The viewport line goes in the <head> of the page, not next to the embed code in the body. Add it to each page that shows the chat.
Hiding is per page
The line var SB_DISABLED = true; affects only the page it sits on. Other pages keep showing the chat as normal.
WordPress instead of, not as well as
The WordPress plugin is an alternative to pasting the embed code. Pick one route for your site rather than trying to do both.
Common questions
Where do I find my embed code?
Do I have to edit code if my site is on WordPress?
Why does my iPhone zoom in when someone types in the chat?
Can I keep the chat off one particular page?
Where do I switch apps on?
Does the chat widget cost extra?
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