Let Customers Book Appointments in Chat, Day or Night
Vera.Support brings every booking request — WhatsApp, Instagram DMs, Facebook Messenger, Telegram, website live chat, and more — into one shared inbox, with an AI that books, confirms, and reschedules appointments from your own availability and policies around the clock.
Sound familiar?
Whether you run a salon, a clinic, a law office, a repair shop, or a coaching practice, the same thing happens every day: someone wants an appointment, but the only way to get one is to call during business hours and hope someone picks up. Meanwhile your team is mid-task and can't reach the phone, the voicemail fills up overnight, and a customer who messaged at 9 pm to rebook tomorrow gets no reply until morning — by which point they've found someone else. Phone tag costs you bookings, buries your staff in interruptions, and leaves customers feeling like reaching you is harder than it should be. You need a way for anyone to book and reschedule on their own time, in the channels they already use, without tying up a person to manage it.
Endless phone tag for a simple booking
A customer calls to book, no one can grab the phone, they leave a voicemail, you call back and reach their voicemail, and three rounds later the appointment still isn't set. Every booking that should take thirty seconds turns into a day-long game of tag. The people most ready to buy are the ones most likely to give up after the second missed call.
Bookings only happen during business hours
Your phone line is open nine to five, but that's exactly when your customers are at their own jobs and can't call. They think to book in the evening or on the weekend, find no way to do it, and the intention fades by Monday. You're invisible during the very hours people actually have time to schedule something.
Reschedules and cancellations slip through the cracks
Someone messages at night to move their Tuesday slot, no one sees it until the morning, and now the calendar is wrong and a no-show is on the books. Without a reliable way to handle changes the moment they come in, you're left with empty chairs you could have refilled and double-bookings you have to apologize for.
Staff pulled away to answer the same questions
"What times do you have Thursday?" "How much is it?" "Where are you located?" "Can I move my appointment?" Your team answers these dozens of times a day, breaking off from the customer in front of them to repeat the basics. The booking work never ends and none of it is the skilled work you actually hired them for.
No-shows from forgotten appointments
A customer books, life gets busy, and they simply forget. Without a confirmation and a reminder going out automatically, you lose the slot, the revenue, and the chance to offer it to someone on a waitlist. Chasing reminders by hand is its own full-time job, so it never gets done consistently.
Requests scattered across too many apps
Booking requests arrive on WhatsApp, Instagram DMs, Facebook, and your website chat, each checked on a different phone or tablet by a different person. Nothing is in one place, so threads get missed and customers wait far too long. The moment a staff member is off shift, their conversations are invisible to everyone else.
How Vera.Support helps you
AI that books appointments at 2 am
Train the Vera AI on your services, hours, pricing, and booking policies so it can take a request, offer real options, and confirm an appointment the moment a customer asks — even at midnight. Powered by OpenAI and Google, it replies only from the content you approve, so it never quotes a price or a policy you didn't set. The hours your phone line is closed become your busiest booking window.
Self-service reschedule and cancel
Customers can move or cancel an appointment right in the chat, in plain language, without waiting for a callback. "Can we push Tuesday to Friday?" gets handled in seconds instead of sitting in a voicemail overnight. Freed-up slots are visible immediately, so you can refill the calendar instead of staring at an empty chair.
One shared inbox, every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every booking request lands in the same place no matter how it arrived, ending the scramble across personal phones and tablets. Smart routing sends each conversation to the right person or location so nothing slips through a shift change.
Automatic confirmations and reminders
The moment an appointment is set, a confirmation goes out, and reminders follow automatically before the slot arrives — no one on your team has to remember to send them. Customers show up because they've been gently reminded, and the no-shows that quietly drain your week start to disappear. Every reminder also gives them an easy chance to rebook if their plans changed.
Saved replies for routine questions
Build a library of polished, on-brand answers for hours, location, pricing, parking, and your other repeat questions, then send a perfect reply in a couple of clicks. The AI and automations clear the predictable inbox traffic on their own. Your team stops retyping the same lines and gets back to the work you hired them for.
Every customer answered in their language
The AI detects the language a customer writes in and replies naturally across dozens of languages, with no copy-paste into translation tools. Someone messaging in Spanish, Arabic, or Mandarin can book just as easily as someone writing in English. No one is turned away from booking simply because of the language they reached out in.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Teach the AI your services and hours
Paste your service list, opening hours, pricing, and booking rules, or upload documents you choose, and the AI starts taking and confirming appointments from them within minutes.
Let bookings come in around the clock
Routine booking, rescheduling, and confirmations resolve automatically day and night, while your team receives only the conversations that need a personal touch, already in full context.
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started?
How does the AI actually book an appointment?
Will the AI make up prices or available times?
Can customers reschedule or cancel on their own?
Does it send reminders so we get fewer no-shows?
How long does setup take? We have no IT department.
Can it really handle WhatsApp and Instagram in one place?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started