Answer Every Applicant and Student in Seconds, Around the Clock
Vera.Support brings every student message — WhatsApp, Instagram DMs, Messenger, Telegram, website live chat, and more — into one shared inbox, with an AI trained on your own programs, deadlines, and policies that answers applicants and enrolled students day and night.
Sound familiar?
Admissions and student services run on messages, and the messages never stop. The phones ring through open-day season, the Instagram DMs pile up overnight from applicants three time zones away, and an anxious prospect waits on WhatsApp until someone in the office finally notices. Between application questions, deadline panics, fee and scholarship queries, accommodation requests, and enrolled students who just need one quick answer, a single missed message can be the gap between a confirmed enrollment and a candidate who quietly accepted an offer elsewhere. You need every student to feel personally looked after — without asking your team to be online at midnight.
Applicant messages scattered across too many apps
WhatsApp lives on one counselor's personal phone, Instagram and Messenger DMs get skimmed between meetings, and the same questions also arrive through website chat and the admissions email. Nothing sits in one place, so threads get missed and applicants wait days for a reply. The moment a staff member is on leave, off for the summer, or has moved on from the role, every conversation they were handling goes dark and no one else can pick it up.
Lost enrollments from slow replies
A prospective student is weighing three universities and asks about entry requirements at 11 pm, often from a country where it is the middle of the afternoon. By the time your office opens, they have already started an application with whoever answered first. Every unanswered message during clearing and the busy admissions window quietly hands a motivated, fee-paying candidate to an institution that simply replied sooner.
The same questions, all admissions season long
Application deadlines, tuition and fees, entry requirements, scholarship eligibility, accommodation, required documents, visa letters — your team types the same answers dozens of times a day. It pulls counselors away from the applicants who genuinely need guidance, and every new staffer or student ambassador has to learn the script from scratch each intake. The volume never drops and almost none of it feels like real advising.
International students left feeling ignored
Applicants write in Spanish, Arabic, Mandarin, French, or Portuguese, and staff lose minutes pasting each message into a translation tool or fire back a stiff one-line reply that reads as cold. A student who cannot get a clear answer about visa requirements or English-language conditions in their own language drifts toward an institution where they felt understood — usually before they ever finish your application form.
No record of what an applicant was told
A student turns up at enrollment expecting the fee waiver or conditional offer a counselor mentioned weeks ago, and there is no note of it anywhere. Document checklists, deadline extensions, and program advice live in personal inboxes and WhatsApp threads that disappear when someone leaves the team. When a complaint, appeal, or compliance question lands, no one can show what was actually promised or when.
Enrolled students stuck in the same queues
Current students need timetable details, library hours, fee-payment help, or a quick answer about course registration, but they end up in the same overloaded inbox as brand-new applicants. Simple questions take days, frustration builds, and your student services team burns its energy firefighting instead of actually supporting the students already on campus.
How Vera.Support helps you
One shared inbox, every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every applicant and student message lands in the same place no matter how it arrived, ending the scramble across personal phones and scattered logins. Smart routing sends each conversation to admissions, finance, accommodation, or student services, and shared access means a conversation never disappears when a colleague leaves or goes on leave.
AI that answers applicants at 2 am
Train the Vera AI on your own programs, entry requirements, deadlines, fees, scholarships, and FAQs so it answers instantly when a student is deciding where to apply overnight. Powered by OpenAI and Google models, it replies only from the content you approve — it will never invent a deadline or a tuition figure — capturing the motivated candidates that slow replies used to lose. When a question needs a person, it hands off the full conversation so nobody has to ask the student to repeat themselves.
Saved replies and automations for routine questions
Build a library of polished, on-brand saved replies for application steps, required documents, fee deadlines, accommodation, and your other repeat questions, then send a perfect answer in a couple of clicks. Automations and the AI clear the predictable inbox traffic on their own, around the clock. Your counselors stop retyping the same lines and get back to the applicants who actually need advising.
Every student answered in their language
The AI detects the language a student writes in and replies naturally across dozens of languages, with no copy-paste into translation tools. A Spanish-speaking applicant and an Arabic-speaking applicant both get clear, accurate answers about requirements and deadlines in seconds, and your human advisors are not limited to English either. That confidence keeps international students engaged with your institution instead of drifting to one that felt easier to talk to.
Full applicant history in one profile
Every message, promise, and document request attaches to a rich student profile any authorized team member can open. The conditional offer, the scholarship note, the missing-transcript reminder — all documented, searchable, and visible at handover. When you review a complaint, an appeal, or an applicant's status, you have the complete record of what was said and exactly when.
Guide students before they drift away
Proactive chat and pop-ups let you greet a prospective student reading a program or admissions page before they click away to another university. You can also trigger a friendly follow-up to nudge an applicant about an approaching deadline, a missing document, or the next step in enrollment — all from the same inbox, and all reported so you can see what is working.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your institution
Paste your admissions pages, program descriptions, and deadlines, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Your team handles what matters most
Routine inquiries resolve automatically around the clock, while admissions and student services receive only the conversations that need a personal touch, already in full context.
Built for how you work
- Answering late-night entry requirement questions automatically
- Routing fee and payment queries to the finance team
- Sending applicants deadline and document reminders on WhatsApp
- Handling accommodation and housing questions without the front office
- Managing open-day and event inquiries from a shared inbox
- Following up with applicants who started but never finished
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started for a university or college?
How long does setup take? We have no dedicated IT support.
Will the AI make up deadlines or tuition figures?
Can it really handle WhatsApp and Instagram in one place?
Will it replace our admissions counselors?
Our applicants speak many languages. Can Vera handle that?
Is our student data secure? We are subject to GDPR.
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started