Turn Every Inquiry Into a Booked Consultation
Vera.Support gathers every client inquiry — website chat, WhatsApp, Facebook, Instagram and more — into one shared inbox, so your intake team and attorneys respond fast, stay organized, and sign more retainers.
Sound familiar?
We know running a law firm means every message is a person in a stressful moment who will call the next firm on the list if you do not answer quickly. Between hearings, client meetings, and billing deadlines, no one is free to watch a chat window or check six messaging apps all day. Unanswered after-hours questions, repeated intake calls, and conversations scattered across phones quietly thin out your consultation calendar. Vera.Support closes that gap without adding a single hire.
After-hours inquiries go cold
A worried prospect lands on your site at 9 PM after a DUI arrest or a workplace injury and needs an answer now. Your office is closed, so they leave a form and keep searching. By the time you call back the next morning, they have already retained the firm that picked up first.
Intake buried in the same questions
Your front desk burns hours every week on the identical questions: Do you handle custody cases? What is the consultation fee? Where are you located? What should I bring? Those calls are necessary, but they crowd out qualifying real leads and booking appointments, so response times slip and good prospects slip away with them.
Conversations scattered everywhere
Prospects reach you on Facebook Messenger, WhatsApp, Instagram DMs, website chat, and sometimes all at once. Each app has its own login, its own alerts, and often a different staffer watching it. Nothing lives in one place, so threads go unread and follow-ups vanish in an inbox no one thought to check.
No record of intake promises
Before a client signs a retainer, the messages that shaped their expectations — services discussed, fees quoted, timelines hinted at — happen in chats that disappear or sit on a personal phone. If a dispute ever arises over what was said during intake, you have no reliable record to point to, and that is real exposure.
Inquiries sent to the wrong desk
A firm handling divorce, employment, injury, and criminal defense gets every message through one website. Someone has to read each one, decide which attorney owns it, and forward it by hand. When the intake coordinator is out, messages sit unrouted while the prospect waits for a callback that never feels fast enough.
Missed follow-up deadlines
I'm juggling dozens of cases, and a client's deadline slips through the cracks. That's a malpractice risk I can't afford, and it makes us look unprofessional.
How Vera.Support helps you
AI answers the moment they ask
Vera.Support's AI chatbot, powered by OpenAI and Google, is trained only on your own website, FAQs, and practice-area pages. When a prospect messages at midnight about your areas of law, fees, or process, it answers from your approved content alone — never inventing or giving legal advice — and logs the full thread so your intake team picks up in the morning with complete context.
One inbox for all 12+ channels
Website live chat, WhatsApp, Facebook Messenger, Instagram, Telegram, and more route into a single shared inbox. Your intake coordinator sees every conversation in one place, with no separate logins or missed alerts, and replies reach the prospect through the same channel they used, so it feels personal and seamless.
Saved replies and smart routing
Build a library of approved answers for the questions you field daily — practice areas, fees, required documents, hours — and insert the right one in a click. Set up departments by practice area so each inquiry lands automatically with the correct attorney or paralegal, complete with the client's details and full message history attached.
Human handoff with full context
When a question needs judgment the AI cannot supply, it hands off to a live agent who sees the entire conversation, not a cold start. Automations and department routing get complex matters to the right person fast, so prospects always reach someone who actually handles their type of case.
Complete history on every contact
Every message, across every channel, is saved in the contact's profile inside Vera.Support. When a prospect calls to follow up, your team pulls the exact thread in seconds — what was asked, what was answered, what was promised. That record protects the firm and reassures the client that they are being handled with care.
Automated deadline reminders
Vera's smart routing and ticket system can automatically flag and escalate follow-up tasks, ensuring no deadline is missed. Plus, every interaction is logged with full history, so you always have context.
How it works
Connect your channels
Paste one snippet to add chat to your website, then link WhatsApp, Facebook, Instagram, and the rest in a few clicks — no developer needed.
Train the AI on your content
Point the AI at your website, FAQ page, or uploaded documents and it learns your practice areas, fees, and common questions within minutes.
Add your team and routing
Invite intake staff and attorneys, create departments by practice area, and set rules so every inquiry reaches the right person without manual sorting.
Built for how you work
- AI fields fee and practice-area questions outside business hours
- Intake qualifies leads from one shared inbox across every channel
- Consultations booked over WhatsApp without the phone tag
- New inquiries auto-routed to the correct practice-area department
- Follow-up calls backed by the full conversation on the client profile
- Multilingual replies for prospects who reach out in Spanish or other languages
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
Is client data handled securely and in line with privacy rules?
Will the AI give wrong legal advice or make things up?
How fast can our firm be up and running?
Do we need a website to use it?
Will this replace our receptionist or intake coordinator?
How does pricing work, and are we locked into a contract?
Can it handle prospects who contact us in another language?
We already use case management software — will this conflict?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started