Take Every Order on Chat Without Missing a Single Ticket
Vera.Support brings every customer message — WhatsApp, Instagram DMs, Messenger, Telegram, website live chat, and more — into one shared inbox, with an AI trained on your own menu that answers, takes orders, and follows up around the clock.
Sound familiar?
Running a cloud kitchen, delivery brand, or restaurant chain means the dinner rush hits and three phones light up at once: a WhatsApp order, an Instagram DM asking if you deliver to their street, and a website chat about a peanut allergy — all while the line is slammed and the rider is idling at the door. The messages you cannot get to in time are not admin; they are paid orders walking out, a hungry customer who taps the next brand on the list, and a one-star review for a reply that landed twenty minutes too late. Vera.Support puts every one of those conversations in a single shared inbox and trains an AI on your own menu to answer and take orders the instant they arrive, so no ticket on chat ever slips away — no matter which channel it came in on or who is on shift.
Orders scattered across too many apps and phones
A WhatsApp order lands on someone's personal phone, an Instagram DM asks for the same dish, and the website chat fills up mid-rush. Nothing sits in one place, so tickets get missed, double-prepared, or read far too late — and the moment that staff member clocks off, every order in their DMs goes dark to the rest of the line. Vera.Support pulls all of it into one shared inbox the whole team can see.
Paid orders lost the second replies slow down
A hungry customer messages three kitchens at 8 pm asking who delivers fastest. Whoever answers first wins the order; the rest get silence. Every minute a message sits unread during the rush is revenue handed to the brand next door — a sale you never even see. An AI trained on your menu replies in seconds, so the first answer is always yours.
The same questions, repeated all night long
Do you deliver to my postcode? What are the delivery hours? Is there a minimum order? Is this dish spicy, halal, or nut-free? Your team types the same answers dozens of times an hour, pulled off the line or the packing station every single time. It is exhausting, it slows the kitchen, and none of it needs a human to type it twice.
Allergy notes and special requests lost in the chaos
An allergy warning buried halfway down a long thread gets missed, or a 'no onions' note typed on one phone never reaches the kitchen on the line. When orders live in scattered DMs and sticky notes, the wrong meal goes out, a customer reacts badly, and there is no written record of what was actually promised — only one staff member's word against an angry review.
After-hours and pre-orders go unanswered
Someone messages at midnight to book a forty-cover office lunch for tomorrow, or asks about Sunday catering. If no one replies, they assume you are closed and book elsewhere. Your kitchen looks shut even when you would gladly have taken a large, high-margin order the moment the line opened — and you never knew the request came in at all.
Loyal regulars treated like total strangers
A regular orders on WhatsApp one week and messages on Instagram the next, and your team has no idea it is the same person — let alone that they always ask for extra sauce or order for the same office every Friday. With no history to lean on, every conversation starts from zero, and the chance to make a repeat customer feel genuinely known quietly slips away.
How Vera.Support helps you
One shared inbox for every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every order and question lands in the same place no matter how it arrived, ending the scramble across personal phones and apps. Smart routing sends each conversation straight to the right kitchen, brand, or location, so nothing falls through at the busiest minute of the night.
An AI that takes orders at 2 am
Train the Vera AI on your own menu, prices, delivery zones, hours, and FAQs so it answers and walks a customer through their order the instant they message. Powered by OpenAI and Google, it replies only from the content you approve — it will never invent a dish, a price, or a delivery area — capturing the late-night and overflow orders slow replies used to lose. When something needs a person, it hands over the full conversation so the customer never has to repeat their order to your team.
Saved replies for the questions you get all night
Build a library of polished, on-brand answers for delivery zones, minimum order, opening hours, halal and allergen details, and your most common menu questions, then fire a perfect reply in two clicks. Automations and the AI clear the predictable traffic on their own, so your team stops retyping the same lines for the hundredth time and gets back to packing orders and feeding people.
Every allergy note and request captured in one place
Allergy warnings, 'no onions', and delivery instructions stay pinned to the conversation and visible to everyone on shift, never buried in one person's phone. Smart routing pushes each order to the right station or location so the kitchen sees exactly what the customer asked for, and if a meal ever goes wrong you have the complete written record of what was promised, in whose words.
Catch customers before they order elsewhere
Proactive chat and pop-ups greet someone browsing your menu page before they bounce to a competitor, and the AI answers their first question on the spot — turning a window-shopper into an order. You can also trigger a friendly follow-up after delivery to confirm the meal arrived well, gather a quick rating, or nudge a reorder, all from the same inbox without lifting a finger.
Full order history in one customer profile
Every message across every channel attaches to one rich customer profile, so when the regular who ordered on WhatsApp last week messages on Instagram today, your team sees the whole history at a glance — favourite dishes, past allergy notes, that standing Friday office order. No more treating loyal customers like strangers: your staff pick up exactly where the last order left off and make people feel genuinely looked after.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few guided clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your menu
Paste your menu, prices, delivery zones, and policies, or upload the documents you choose, and the AI starts answering and taking orders accurately within minutes.
Your team handles what matters most
Routine questions and orders resolve automatically around the clock, while your staff receive only the conversations that need a human — already in full context.
Built for how you work
- Taking late-night WhatsApp orders automatically after the phones close
- Answering 'do you deliver to my area?' instantly, any hour
- Routing catering and bulk pre-orders to the right manager
- Confirming allergy notes and special requests in writing
- Converting an Instagram menu-page visitor into a chat order
- Sending a post-delivery follow-up to gather feedback and reorders
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost for a cloud kitchen or delivery brand?
Can the AI actually take an order, not just answer questions?
Will the AI make up a dish, a price, or a delivery area?
How long does setup take? We have no IT team.
Is our customer data safe, and what about GDPR?
Will it replace our staff?
Our neighborhood speaks many languages. Can Vera handle that?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started