Answer Every Car Buyer in Seconds, on Every Channel, Around the Clock
Vera.Support brings your dealership's website chat, WhatsApp, Facebook Messenger, Instagram and more into one shared inbox — so no inquiry about a vehicle, test drive, trade-in or service slot ever sits unanswered.
Sound familiar?
We know running a dealership or service center means working the showroom floor while inquiries pile up on five different platforms at once. A buyer asks whether the silver crossover is still on the lot, another wants a finance estimate, someone else needs to reschedule an oil change — and they all expect an answer now, often at 10pm on a Sunday. Your salespeople are excellent at closing in person, but they can't watch every channel while they're walking a customer around a vehicle, and the lead that waits till Monday is usually the lead you lost.
Weekend Leads Go Cold
A buyer messages your Facebook page on Saturday night asking if the used pickup is still available. Nobody sees it until Monday, and by then they've already put a deposit down at the dealer across town. Most car shopping happens evenings and weekends — exactly when nobody is watching the channels.
Inquiries Scattered Everywhere
The same buyer might message your Instagram, then WhatsApp, then your website chat, depending on which one they open first. With leads landing on five apps at once and no single place to see them, it's almost impossible to catch them all and someone always falls through the gap.
The Same Ten Questions, All Day
Your team answers the same things over and over: 'Is the red sedan still here?', 'Do you do financing?', 'What are your service hours?', 'How much for a 60,000-mile service?'. Answering them by hand drains the time your best salespeople should spend with serious buyers who are ready to sign.
Service Desk Booking Chaos
Customers call, text, email and DM the service department to book appointments, chase repair status and ask for quotes — all on separate channels with no shared record. Advisors repeat themselves, miss messages, and customers who feel ignored simply stop coming back for their next service.
No Shared View of the Buyer
When the same customer reaches out three times across three channels, each salesperson only sees their own thread. The buyer has to re-explain which car they want and what was already promised, and that repetition erodes trust before the deal is even close.
Trade-In Value Waiting Game
Customers ask for trade-in quotes, then I wait days for my used car manager to email back. By then they've gone to another lot.
How Vera.Support helps you
One Inbox for Every Channel
Vera.Support pulls WhatsApp, Facebook Messenger, Instagram DMs, your website live-chat, Telegram and more into a single shared team inbox, so the scattered leads and cold weekend messages all land in one visible queue. Every salesperson and advisor sees each inquiry the moment it arrives and can reply from one place, no app-switching.
AI That Answers 24/7 From Your Stock
Train Vera's AI chatbot — powered by OpenAI and Google — on your own inventory pages, FAQs, financing options and service pricing, so the ten repeat questions get instant, accurate answers day or night, even at 10pm on a Sunday. It only answers from your approved content, replies in the buyer's language, and hands off to a salesperson with the full chat when a deal needs a human.
Smart Routing by Department
Automations send sales inquiries to the sales team and service questions straight to the service desk, ending the booking chaos and the missed messages. Saved replies let staff answer common questions in a tap, and proactive pop-ups can greet shoppers lingering on a specific vehicle page before they bounce.
Full Buyer History in One Profile
Every conversation across every channel sits in one unified customer profile, so there's finally a shared view of the buyer. When they message for the third time, your salesperson already sees which vehicle they want, what finance figure was quoted, and where they are in the decision — no asking them to start over.
Reports That Show What Sells
See which channels bring the most leads, how fast your team responds, and where conversations stall. Sales and service managers use Vera's analytics to decide on staffing, follow-up workflows and which channels are worth the effort — all from one dashboard.
Instant Trade-In Estimator
Let the AI chatbot pull real-time market data and your own inventory to give a ballpark trade-in value in seconds. When the customer is ready, it tags the conversation for your used car team to finalize.
How it works
Connect Your Channels
Paste one snippet on your dealership site for live-chat, then link WhatsApp, Messenger, Instagram and your other channels in a few clicks — no developer needed.
Train the AI on Your Inventory
Point the chatbot at your inventory pages, FAQs, financing options and service pricing so it answers from your real content and never invents a price or availability.
Let Your Team Close
Routine questions are handled automatically around the clock, and your salespeople and advisors only pick up the conversations that truly need a human, already full of context.
Built for how you work
- Qualifying new and used vehicle leads overnight and on weekends
- Booking service and test-drive appointments through WhatsApp or web chat
- Answering financing and trade-in questions instantly after hours
- Routing warranty and recall questions to the right service advisor
- Re-engaging shoppers who browsed a vehicle page but never messaged
- Serving non-English-speaking buyers in their own language
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost, and is it worth it for a small dealership?
How long does it take to set up at a dealership?
Will the AI make up prices, availability or finance terms?
Which messaging channels does it cover, including WhatsApp and Instagram?
Will this replace my sales or service staff?
Can it handle buyers who speak other languages?
Is customer data secure? We collect personal and financial inquiry details.
Are there contracts, and does it work with my online store?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started