Support Every Customer in Their Own Language, Without Hiring a Team for Each One
Vera.Support brings every customer message — WhatsApp, Instagram, Facebook Messenger, Telegram, and website live chat — into one shared inbox, with an AI that detects each customer's language and replies naturally in it, day and night.
Sound familiar?
We know the moment your business reaches beyond one country, the messages stop arriving in one language. A customer writes in German at midnight, another in Arabic before breakfast, a third in Portuguese while your team is at lunch — and each one expects a clear answer in their own words. Hiring a dedicated agent for every language is expensive and impossible to staff around the clock, so messages sit while someone pastes them into a translation tool or sends a stiff one-line reply that feels cold. A customer who cannot get a warm, accurate answer in their language simply buys somewhere else. You need every person to feel personally looked after, in their own language, without building a separate support team for each market.
One language in, ten languages out of reach
Your team speaks one or two languages fluently, but customers write in many. The German question, the Arabic complaint, and the Portuguese pre-sale all land in the same inbox, and only some of them can be answered with confidence. The rest wait — or get a reply so generic it does more harm than silence would.
Translation tools break the conversation
Copy the message out, paste it into a translator, read the rough result, type a reply, translate it back, paste it in — every exchange takes four times as long. Nuance gets lost, tone goes flat, and a quick question turns into a clumsy back-and-forth. Customers can feel when they are being run through a machine instead of being heard.
Hiring an agent per language is impossible
To truly cover five languages around the clock you would need a small multilingual team on rotating shifts, which few businesses can afford or even find. So most markets get part-time coverage at best, and a customer who happens to write outside your one fluent agent's hours is left waiting hours for a reply.
Lost sales from the language barrier
A ready-to-buy customer asks a simple question in their own language and gets a delayed, awkward, or English-only answer. They lose confidence and quietly buy from a competitor who replied clearly in their language first. The product was never the problem — the language gap was, and it cost you the sale.
Messages scattered across too many apps
WhatsApp lives on a personal phone, Instagram DMs are checked on a tablet, and questions also arrive through Facebook Messenger and your website chat. Nothing is in one place, so multilingual threads get missed even when someone could have answered them. The moment a staff member is off shift, their conversations are invisible to everyone else.
Inconsistent answers in every language
Even when a few team members can manage a second language, they each phrase the cancellation policy or the shipping times a little differently. There is no single source of truth, so a customer in one language hears one thing and a customer in another hears something else, and your brand voice fractures across markets.
How Vera.Support helps you
AI that replies in each customer's language
The Vera AI detects the language a customer writes in and answers naturally in that same language across dozens of languages, with no copy-paste into translation tools. A German customer and an Arabic-speaking customer both get clear, accurate answers in seconds. It is like having a fluent agent for every language on duty at once, so no message waits just because of the words it arrived in.
Trained on your content, accurate in every language
Train the Vera AI on your own FAQs, product details, and policies, and it answers from that approved content in whatever language the customer uses. Powered by OpenAI and Google, it replies only from what you give it — it will never invent a price or a policy — so the answer is the same trustworthy answer in German, Arabic, or Portuguese. Your single source of truth reaches every market without translating it by hand.
One shared inbox, every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every customer message lands in the same place no matter the channel or the language it arrived in, ending the scramble across personal phones and tablets. Replies go back out on the same channel the customer used.
Your agents answer beyond their own languages
Human agents are not restricted to the languages they speak. When a conversation needs a person, your team can read and reply with the AI assisting, so an English-speaking agent can still handle a thread that started in French or Japanese. Nobody has to turn a customer away or stall a conversation because of the language it came in.
Round-the-clock coverage in every market
Because the AI answers instantly at any hour in any language, a customer in another time zone is no longer left waiting until your one multilingual agent comes online. Routine questions resolve automatically overnight, and the conversations that need a human are queued in full context for your team to pick up in the morning.
Consistent brand voice across languages
Because every answer comes from the same approved content, customers hear the same policies and the same warm tone whether they write in Spanish, Italian, or Dutch. Build a library of saved replies for your most common questions and send a perfect, on-brand answer in a couple of clicks, in any language, every time.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your content
Paste your FAQ page, product descriptions, and policies, or upload documents you choose, and the AI starts answering accurately from them, in any language, within minutes.
Let every language get answered
The AI detects each customer's language and replies in it automatically around the clock, while your team receives only the conversations that need a personal touch, already in full context.
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How many languages can Vera.Support actually handle?
How much does multilingual support cost to get started?
Will the AI translate accurately, or sound robotic?
Do I need to hire agents who speak each language?
Will the AI make up answers or invent a price?
Can it really handle WhatsApp and Instagram in one place?
How long does setup take? We have no IT department.
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
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