Answer Every User Instantly and Stop Trial Churn Before It Starts
When a user hits a wall inside your product, every minute without an answer pushes them closer to canceling. Vera.Support gives your team one inbox for every channel and an AI that answers from your own docs, so issues get resolved before they turn into churn.
Sound familiar?
We know running a SaaS business means your users expect instant, knowledgeable help at any hour, whether they are mid-onboarding, stuck on an API call at midnight, or questioning a charge on the renewal date. Your small support team is stretched across in-app chat, email threads, Slack pings, and the occasional angry tweet, and every handoff loses context. Meanwhile the same setup questions repeat all day, burning the engineering and CS hours you need for the actual roadmap.
Trials slip away during onboarding
The first week decides everything. When a new signup cannot find how a feature works and your help is slow or buried, they quietly lose momentum and let the trial expire instead of converting. One unanswered question in the first 72 hours can quietly undo your entire acquisition spend.
Conversations scattered across tools
Users reach you wherever is easy for them: in-app chat, email, Twitter/X, a LinkedIn DM, sometimes WhatsApp. Your team bounces between dashboards, misses messages, and answers the same person twice without realizing it. There is no single thread that shows everything a customer has ever asked.
Same setup questions, all day
How do I reset my API key? Where is the billing portal? How do I invite a teammate? These questions eat hours of senior support and engineering time every week. The answers already live in your docs, but someone has to retype them by hand while harder tickets sit waiting.
No cover outside business hours
Your users are global, so a developer in Sydney hits a blocker at 2 AM their time while your team sleeps. Nights, weekends, and holidays leave a gap where people wait hours for a reply. That gap is exactly where frustration compounds and trial users decide not to buy.
Tickets arrive with zero context
A message lands that just says it stopped working. No plan level, no recent activity, no link to the earlier conversation, just a bare line. Your agent burns the entire first reply asking who they are and what they were doing, which annoys the user and stretches the resolution out for hours.
Bug reports lost in limbo
A customer reports a critical bug via email, then repeats it on live chat, then DMs me on Twitter. By the time I piece it together, they've already posted a frustrated review on G2.
How Vera.Support helps you
Reach users before they give up
Proactive chat and pop-ups let you trigger a targeted message the moment a trial user lingers on a pricing page, lands on an error screen, or rereads the same help article. You catch onboarding friction and renewal doubts in real time, before they quietly churn instead of opening a ticket.
One inbox for every channel
Website live-chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Slack, Twitter/X, LINE, Viber, WeChat, Zalo, and more all land in one shared inbox. Every agent sees the full cross-channel history for each user, so nothing is missed, nobody double-replies, and no one juggles five tabs.
AI trained on your own docs
Connect your help center, FAQs, product pages, or uploaded docs and the AI chatbot, powered by OpenAI and Google, learns your product. When a user asks how to reset their API key, it returns the exact step from your documentation rather than a guess, and hands off to a human with the full transcript only when escalation is genuinely needed.
Always-on, multilingual coverage
The AI replies instantly around the clock in dozens of languages, so your Sydney developer gets a clear answer at 2 AM without waking anyone. It closes the nights, weekends, and time-zone gaps that cost you conversions, while human agents pick up only the conversations that need real judgment.
Rich profiles and smart routing
Every conversation arrives with the user's profile, past tickets, and channel history attached, so agents start solving instead of interrogating. Smart routing by department sends billing questions to billing and technical issues to engineering support automatically, and saved replies clear the repetitive ones in seconds.
Auto-capture from any channel
Vera unifies bug reports from email, chat, and social DMs into one ticket with full context. No more chasing fragments—your team sees the whole story and can jump in without asking customers to repeat themselves.
How it works
Connect your app and channels
Paste one snippet into your web app for live-chat, then connect WhatsApp, Slack, or any channel your users prefer in a few clicks, with no engineering sprint required.
Train the AI on your content
Point Vera at your help center, onboarding docs, or product pages and the AI chatbot is ready to answer accurately, using only your approved content.
Let the team focus on hard tickets
The AI handles repetitive questions around the clock while your agents receive routed, context-rich conversations that genuinely need their expertise.
Built for how you work
- Onboarding Q&A triggered on first login
- Developer documentation bot answering API questions
- Billing and plan-change queries routed to the right team
- Proactive pop-up when a trial is about to expire
- Multilingual support for a global user base
- AI-to-engineer escalation with full conversation context
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We already have a help center. Why add Vera.Support?
How long does setup actually take?
Will the AI make up answers about our product?
Will this replace our support and CS team?
How does pricing work, per channel or per agent?
Is our data secure? We have enterprise clients with strict requirements.
Do you support WhatsApp and Instagram for B2B SaaS?
Can it integrate with the tools we already run on?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started