Answer Every Tenant and Owner Without Drowning in Messages
Vera.Support brings every message — WhatsApp, Instagram, Facebook, Telegram, website live chat, and more — into one shared inbox for your property management team, with an AI trained on your own buildings, leases, and policies that answers, triages, and follows up around the clock.
Sound familiar?
We know running a property management company means the maintenance line rings while you are mid-showing, a tenant texts your personal number at 11 pm about a leaking pipe, and an owner emails for a status update at the same moment three lease-renewal questions land on WhatsApp. Every message is someone's home or someone's investment, so a request that slips through the cracks becomes an angry tenant, a damaged unit, or an owner quietly shopping for a new manager. You need every resident, owner, and vendor to feel answered without your small team being on call every waking hour — and without a request ever living only in someone's personal phone.
Maintenance requests scattered everywhere
A tenant reports a broken heater by text, another emails about a clogged drain, a third leaves a voicemail nobody hears until tomorrow. With requests landing across calls, personal phones, email, and social apps, urgent repairs get buried under routine ones and nothing has a clear owner. When a small leak becomes a flooded unit, the trail of who knew what and when has already gone cold.
After-hours emergencies with no coverage
A pipe bursts on Saturday night or a tenant gets locked out at midnight, and there is no one watching the inbox. By the time someone sees the message Monday, the water damage is worse and the tenant is furious. Your company looks unreachable in exactly the moments that test whether residents trust you to look after their home.
The same questions, all day, every day
When is rent due? How do I pay? What is the pet policy? When does my lease renew? Where do I park the moving truck? When is bulk-trash pickup? Your team retypes the same answers dozens of times a day across dozens of conversations, and every minute spent on a routine question is a minute stolen from showings, inspections, vendor coordination, and the owner reports that actually move the business forward.
Owners left in the dark
An owner wants to know whether their unit is leased, when the last repair happened, and why this month's expenses ran high — and answering means digging through threads no one consolidated and forwarding screenshots from three different apps. Slow, vague updates make owners anxious about their investment, and an owner who feels out of the loop is an owner who quietly interviews other firms at renewal.
No record of what was reported or promised
A tenant insists they reported the mold three weeks ago, an owner swears they approved a repair, and there is no clear thread to confirm either. Requests live in personal texts and sticky notes that vanish when a staff member leaves. When a dispute, a deposit claim, or a habitability complaint lands, you cannot prove what was actually said or when you acted on it.
Vacancies sitting while leads go cold
Prospective renters message about an available unit in the evening, but by the time anyone replies the next day they have already toured somewhere else. Every vacant day is lost rent, and we keep losing good applicants simply because we cannot answer fast enough when their interest is highest.
How Vera.Support helps you
One shared inbox for every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every tenant, owner, and vendor message lands in the same place no matter how it arrived, ending the scramble across personal phones, email, and voicemail. Smart routing sends each conversation to leasing, maintenance, or accounting so nothing falls through the cracks or gets answered twice.
AI trained on your buildings, answering around the clock
Train the Vera AI on your own buildings, lease terms, rent procedures, amenities, and policies so it replies instantly and accurately when a tenant messages at midnight or on a holiday weekend. Powered by OpenAI and Google, it answers only from the content you approve — it will never invent a rule, a fee, or a deadline — and the moment a message looks like a real emergency or needs human judgement, it flags it and hands the full conversation to your on-call team so nobody has to repeat themselves.
Saved replies and automations for routine traffic
Build a library of polished, on-brand answers for rent due dates, payment methods, the pet policy, parking, and lease renewals, then drop in a perfect reply in a couple of clicks. Automations trigger on keywords and business hours to acknowledge requests, send move-in steps, or escalate the moment a message arrives, while built-in reports show your response times and message volume by building so you can see where your team is stretched thin and staff accordingly.
Keep owners informed effortlessly
Give each owner one fast, consistent way to reach you, with every message and update kept in a single thread instead of scattered across email, texts, and forwarded screenshots. The AI answers routine owner questions from the information you provide and routes anything that needs your judgement straight to you with the full history attached. Owners feel looked after between statements, and you stop chasing down the same answers month after month.
Full history in one tenant or owner profile
Every message, maintenance request, and promise attaches to a rich profile any authorised team member can open. The reported leak, the approved repair, the renewal conversation — all documented, searchable, and visible at handover between staff. When a dispute, deposit claim, or habitability complaint arises, you have the complete record of what was reported and how you responded.
Turn vacancy leads into signed leases
Proactive chat and pop-ups greet prospective renters reading your listings page before they click away to another property. The AI answers availability, pricing, and application questions the moment interest is highest, then captures details and routes serious leads to your leasing team, so vacant units fill faster and fewer good applicants slip away.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your portfolio
Paste your FAQ page, lease terms, building details, and policies, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Your team handles what matters most
Routine and after-hours questions resolve automatically, while leasing, maintenance, and accounting receive only the conversations that need a person — already in full context.
Built for how you work
- Logging an after-hours maintenance request automatically
- Routing an urgent leak or lockout to the on-call team
- Answering rent due dates and payment questions instantly
- Replying to a prospective renter about a vacant unit at 10 pm
- Giving owners quick status updates from one shared inbox
- Sending move-in instructions and reminders on WhatsApp
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started?
How long does setup take? We are a small team with no IT staff.
Will the AI make up rules, fees, or lease terms?
Can it really handle WhatsApp, texts, and email in one place?
How does it handle real maintenance emergencies?
Will it replace our property managers?
Our tenants speak many languages. Can Vera handle that?
Is our data secure, and are we tied into a contract?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started