Answer Every Distributor and After-Sales Enquiry Without Dropping the Line
Vera.Support pulls every B2B message — WhatsApp, Instagram, Facebook, Telegram, website live chat, and more — into one shared inbox, with an AI trained on your own catalog, spec sheets, and policies that answers dealers and customers around the clock.
Sound familiar?
Running a manufacturing or industrial supply business means a dealer is waiting on a bulk quote while your rep is out on the factory floor, an after-sales question about a spare part sits unread in someone's personal WhatsApp, and a serious distributor in another time zone messages at 2 a.m. and hears nothing back until lunch. Between quote requests, technical specs, warranty claims, and reorder questions, one slow reply can hand a long-term contract to a faster competitor. You need every serious buyer to feel attended to — without adding back-office headcount to do it.
Enquiries scattered across email, WhatsApp, and personal phones
A distributor emails for a quote, a dealer pings a rep's WhatsApp, and a customer asks about a replacement part through your website chat. Nothing lives in one place, so threads stall, get answered twice, or wait days. The moment a rep is travelling or off shift, their conversations are invisible to everyone else and the buyer is left hanging with no way for a colleague to pick it up.
The order goes to whoever quotes first
A serious buyer is sourcing the same component from three suppliers and asks for pricing and lead times in the evening. By morning they have shortlisted whoever replied first, and your quote lands too late to matter. In industrial B2B, the supplier who answers quickly and clearly usually wins the relationship — and every message sitting unanswered overnight quietly favours a competitor.
The same spec and stock questions, all day long
Minimum order quantity, lead times, material grades, voltage ratings, which part fits which model, is it in stock — your team types the same answers dozens of times a day. It drags skilled people away from real selling and quoting, and every new hire has to memorise the whole catalog before they can answer even a basic question.
After-sales and warranty claims falling through the cracks
A customer with a faulty unit or a missing spare part sends a message and waits, unsure anyone has even seen it. Warranty claims, returns, and replacement-part requests get tangled in one person's inbox with no clear owner, and a frustrated buyer who can't get a straight answer leaves a bad review or simply stops reordering.
Export buyers left feeling ignored
Enquiries arrive in German, Arabic, Spanish, or Russian, and staff burn time pasting them into translation tools or fire back a stiff one-liner that reads cold. A distributor abroad who can't get a clear answer in their own language assumes you're not set up for export and sources elsewhere — costing you an entire market, not just one order.
No record of what was quoted or promised
A dealer arrives expecting the price or delivery date a colleague agreed last month, but there's no note of it anywhere. Quotes, special terms, and order details live in personal WhatsApp threads and email folders that walk out the door when someone leaves. When a dispute or chargeback lands, nobody can prove what was actually offered.
How Vera.Support helps you
One shared inbox for every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every distributor and after-sales message lands in the same place no matter how it arrived, ending the scramble across personal phones and email folders. Smart routing sends each conversation to sales, technical, or after-sales, so nothing stalls when a rep is on the floor or on the road — and any colleague can pick up a thread mid-conversation.
AI trained on your catalog, answering around the clock
Train the Vera AI on your own catalog, spec sheets, stock policies, lead times, and FAQs, and it answers instantly when a dealer is comparing suppliers overnight or across time zones. Powered by OpenAI and Google, it replies only from the content you approve — it will never invent a price, a lead time, or a spec — keeping fast-moving deals warm that slow replies used to lose. When a question needs a person, it hands off the full conversation so the buyer never has to repeat themselves.
Saved replies and automations for routine spec questions
Build a library of polished, accurate answers for minimum order quantities, material grades, compatibility, and lead times, then send a perfect reply in two clicks. Automations and the AI clear the predictable inbox traffic on their own — tagging, routing, and resolving the questions you see every day. Your team stops retyping the catalog and gets back to quoting real orders and closing deals.
Every buyer answered in their own language
The AI detects the language a buyer writes in and replies naturally across dozens of languages, with no copy-paste into translation tools. A German distributor and an Arabic-speaking dealer both get clear, accurate answers in seconds. That fluency keeps export buyers engaged with you instead of assuming you can't serve their market.
Full account history in one profile
Every message, quote, and request attaches to a rich account profile any authorised team member can open. The agreed price, the special delivery terms, the open warranty claim — all documented, searchable, and visible at handover. When you review a dispute or a long-running negotiation, you have the complete record of what was offered and when, instead of a vanished WhatsApp thread.
Catch buyers before they leave your site, and report on it
Proactive chat and pop-ups let you greet a buyer reading your product or spec page before they click away to another supplier, and trigger a friendly follow-up after a quote or delivery to confirm it arrived or nudge a reorder. Built-in reports then show you response times, message volume, and busy periods — so you can see exactly where enquiries pile up and staff accordingly.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed, and no change to your existing numbers or social accounts.
Train the AI on your catalog
Paste in your product pages, spec sheets, and policies, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Your team handles the real deals
Routine enquiries resolve automatically around the clock, while sales and after-sales receive only the conversations that need a person — already in full context.
Built for how you work
- Answering overnight quote and lead-time questions automatically
- Routing warranty and returns to the after-sales team
- Sending order and shipment updates on WhatsApp
- Handling spare-part and compatibility questions without a rep
- Managing bulk and distributor enquiries from a shared inbox
- Following up after delivery to confirm and prompt a reorder
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started for a manufacturer?
How long does setup take? We don't have an IT department.
Will the AI make up prices, lead times, or specs?
Can it really handle WhatsApp, email-style enquiries, and website chat in one place?
Will it replace our sales and after-sales staff?
Our distributors are international. Can Vera handle different languages?
Is our data secure? We handle commercial and pricing information.
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started