Answer Every Insurance Client Instantly, on Any Channel
Vera.Support pulls every client conversation — website chat, WhatsApp, Instagram, email, social — into one shared inbox, with an AI assistant that knows your coverage details and hands off to a licensed broker the moment judgment is needed.
Sound familiar?
We know running an insurance agency or brokerage means clients reach you on their own schedule, never yours. A prospect messages on WhatsApp at 9 pm about coverage limits; a claimant emails Monday expecting a same-day status; a renewal reminder sits unread in a channel nobody watched. Every message you miss is a relationship — and a commission — quietly walking out the door.
Messages Scattered Across Five Apps
Clients message you on WhatsApp, an Instagram DM, Facebook, your website chat, and email — sometimes the same person on three of them. Your producers bounce between apps all day trying to keep up, threads slip through the cracks, and nobody sees a client's full history in one place. The same question gets answered twice while another sits ignored for hours.
After-Hours Questions Go Unanswered
'Am I covered for this?', 'What's my deductible?', 'How do I file a claim?' — these don't wait for office hours. When someone has a fender-bender at 11 pm or wants a quote on Sunday, they need an answer now. While your office is dark, they're messaging the agency down the street, and by Monday that lead is already someone else's policy.
Brokers Buried in Repeat Questions
Your licensed producers burn hours every day on the same basics: what a policy covers, when the premium is due, which documents are needed, how a claim works. That's time stolen from quoting complex risks, cross-selling, and keeping good clients close. Routine questions are eating the work that actually earns commission.
Clients Left Guessing on Claims
Feeling ignored during a claim is one of the fastest ways to lose a policyholder. When someone has to call, wait on hold, and still only hears 'it's being reviewed,' trust drains away. Without a simple way to share status, your team fields the same anxious 'any update?' calls over and over while the client wonders if anyone is even working their file.
No Shared View Across the Agency
Conversations hide inside individual email inboxes and personal phones, invisible to managers and teammates. When a producer is out sick or on vacation, nobody knows what was promised, where a renewal stands, or which signature is still missing. Those blind spots cost you renewals, referrals, and the occasional E&O headache.
Renewals Lost in the Shuffle
I can't keep up with renewal reminders across different channels. Some clients get missed, and I lose business because I forgot to follow up on time.
How Vera.Support helps you
One Inbox for Every Channel
Vera.Support unites website live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, and Twitter/X in a single shared inbox. Every message is threaded by client with full history, so your team always knows what was said and by whom — no more app-switching, no more duplicated replies. This directly ends the scattered-channel chaos and the missed messages it causes.
AI Trained on Your Own Policies
Upload your coverage guides, FAQs, claims procedures, and product details, and Vera's AI — powered by OpenAI and Google — answers from that material 24/7 in dozens of languages. It replies only from content you approved, so it never invents coverage terms, and the moment a question needs a broker's judgment it hands off with the full conversation attached. After-hours leads get answered and routine questions stop landing on your producers.
Smart Routing by Department
Automations and smart routing send each inquiry to the right place — claims to claims handlers, renewals to account managers, new business to sales — while saved replies let agents clear common questions in seconds. Proactive pop-ups can surface a quote offer or coverage-review prompt to visitors browsing your site. The repeat-question load drops and nothing waits in the wrong queue.
Proactive Updates Instead of Hold Music
Use proactive chat and pop-ups to reach clients at the moments that matter — policy issued, claim received, document needed, renewal coming up. When people get clear updates before they have to ask, the flood of anxious 'any status?' calls dries up and confidence in your agency rises. It turns claim follow-ups from a chore into a reassurance.
Full Client Profiles, Full Team Visibility
Every contact builds a rich profile — conversation history, documents shared, agent notes, team roles — and managers see queue volumes, response times, and open tickets in the reports dashboard. When a producer is out, any teammate picks up the thread with full context and the client never repeats themselves. The agency finally has one shared record instead of scattered personal inboxes.
Automated Renewal Reminders
Vera automatically sends personalized renewal reminders via the client's preferred channel. Set it once, and never miss a follow-up again.
How it works
Connect Your Channels
Paste one snippet on your site for live chat, then link WhatsApp, Instagram, and any other channel your clients use in a few clicks — minutes, no developer needed.
Train the AI on Your Content
Upload your policy guides, FAQ pages, and claims procedures, and the AI starts answering client questions accurately from your own material that same day.
Brokers Take Over When It Counts
Complex coverage calls, claims disputes, and relationship-sensitive conversations route to the right producer instantly, with the whole thread already loaded.
Built for how you work
- After-hours AI answers coverage and deductible questions instantly
- WhatsApp claim intake: client sends photos, bot acknowledges and routes to a handler
- Renewal pop-up reminds website visitors before a policy lapses
- New Instagram DM routed to the sales team with full chat history
- Multilingual chatbot serves non-English policyholders without an interpreter
- Manager reassigns open tickets when a producer is on leave
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost, and am I locked into a contract?
How long does setup take for an insurance agency?
Will the AI give clients wrong or made-up coverage information?
Is client data secure? We handle sensitive personal and financial details.
Does this replace my licensed brokers and advisors?
Can we connect WhatsApp? Our clients love it for quick questions.
We serve clients in several languages. Can the AI handle that?
We only have a basic website — can we still use Vera.Support?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started