Answer Every Pet Owner Without Stepping Away From the Animal in Front of You
Vera.Support brings every call-back, DM, and chat into one shared inbox and lets an AI assistant trained on your own clinic answer the routine questions instantly — day, night, and weekend — so worried owners always get a reply and your team stays focused on care.
Sound familiar?
We know running a vet clinic, grooming salon, boarding kennel, or pet shop means your phone is ringing while your hands are on a frightened animal, your DMs are filling with 'is this an emergency?' messages, and someone is still waiting on a flea-treatment quote from yesterday. Pet owners are emotional, loyal, and impatient — they treat their animals like family and expect you to do the same, around the clock. When a message sits unanswered, they don't wait; they call the clinic down the road.
Calls go to voicemail mid-shift
Reception is checking in a nervous Labrador, a tech is prepping for a spay, and three lines roll to voicemail at once. The owner who couldn't get through assumes you're too busy for them and books with the clinic that picked up. Every unanswered ring is a lost appointment and a client who may never call back.
After-hours panic with nobody watching
It's 10 pm and a dog just swallowed something it shouldn't have. The owner fires off messages to your Facebook page, Instagram, and WhatsApp all at once, getting more frantic with each minute of silence. Without someone — or something — watching every inbox overnight, that family either spirals in fear or drives to the emergency clinic you'll never see again.
Booking requests scattered everywhere
Grooming slots come in by phone, vaccination requests through website chat, boarding questions on Instagram DMs, and refills over WhatsApp — each landing with a different person or no one at all. With no single view of what's confirmed versus still waiting, you get double-bookings, no-shows, and staff hunting across four apps between patients.
The same questions, all day long
Your team types the same answers dozens of times daily: 'What shots does my puppy need?', 'Do you stock the prescription kidney diet?', 'Can my cat eat before surgery?', 'How much is a nail trim?' Every repeat answer is a minute stolen from a patient, and on a busy Saturday those minutes become hours.
No record of what was promised
A client insists 'the girl I spoke to yesterday said the medication would be ready today' — but you have no idea who took that call or what was agreed. Conversations scattered across phone, WhatsApp, and email mean promises slip through the cracks, refills get forgotten, and disputes turn into your word against theirs.
Medication instructions lost in translation
I spend half my shift repeating dosage details over the phone, and still someone forgets to give Fluffy her pill. Then the owner blames us for the missed dose.
How Vera.Support helps you
Every channel in one shared inbox
Vera.Support funnels your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, and more into a single inbox the whole team works from. No app-switching, no DM lost behind a Story reply — so when you're mid-procedure, nothing rings out into the void. This directly ends the scattered-bookings and missed-call problems.
An AI assistant on duty 24/7
An AI chatbot powered by OpenAI and Google, trained only on your own FAQs, service list, and care guides, answers routine questions instantly at any hour and gathers details from an after-hours owner — then hands off to your on-call staff with full context only when a human is truly needed. Frightened owners get a calm, accurate reply in seconds instead of silence.
Booking details captured cleanly
The chatbot walks each owner through their request — pet name, species, reason for visit, preferred time — and routes a tidy, complete ticket to the right team member, so a grooming inquiry reaches groomers and a sick-pet message reaches clinical staff. Your front desk receives a structured request, not a jumble of half-finished DMs.
Saved replies your whole team trusts
Build a library of vet-approved answers for your most common questions — vaccine schedules, pre-surgery fasting, parasite prevention, grooming prices — and send the right one in a single click. Automations and smart routing handle the repetition, freeing your staff for the patients and conversations that actually need them.
Full history on every client and pet
Every message from every channel attaches to a rich customer profile, so when a regular reaches out your team instantly sees past conversations, what was promised, and any open issue. No more 'who said what' disputes, and no client ever feels like they're starting from scratch.
Medication notes auto-sent to owners
Vera's AI chatbot sends personalized care instructions—including dosage reminders—right after the visit. Owners get a clear text in their preferred channel, so nothing gets lost.
How it works
Connect your channels
Paste one snippet to add web chat, then link WhatsApp, Instagram, and Facebook in a few clicks — no developer and no downtime needed.
Train the AI on your clinic
Upload your FAQs, service menu, vaccine schedules, and care guides so the chatbot answers only from your approved content and never makes anything up.
Go live and breathe easier
Your team works from one inbox with full context while the AI fields the first wave of routine and after-hours questions, day and night.
Built for how you work
- After-hours symptom triage for worried owners
- Automated appointment booking and confirmation on WhatsApp
- Vaccine and check-up reminder campaigns over chat
- Prescription refill requests routed to the dispensary
- Instant grooming and boarding quotes with availability
- New-puppy and new-kitten onboarding guides via chat
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We're a small clinic with one or two people at the desk. Is this too much for us?
Will the AI give out wrong medical advice about someone's pet?
Does this replace my reception staff?
We mostly run through Instagram and WhatsApp and barely use our website. Does that work?
How does pricing work? We can't take on expensive software.
Is client data kept secure? We discuss pet health details in these chats.
Some of our clients don't speak English well. Can it handle other languages?
We already use a practice management system. Will this clash with it?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started