Capture Every Job, Even When You're Up a Ladder or Under a Sink
Home and field service customers book the first business that answers. Vera.Support makes sure that's always you — whether you're driving between jobs, on a roof, or finishing up across town.
Sound familiar?
We know running a home or field service business means your day looks nothing like a desk job. You're quoting on a doorstep, wiring a panel, clearing a drain, or stuck in traffic between calls — all while leads pour in by WhatsApp, your Facebook page, a website form, and Instagram DMs, often at the same time. Miss one of those messages and you don't just lose a booking; you hand that homeowner straight to whoever replied first.
Leads slip away while you work
Your hands are full on a job, so the phone rings out and messages stack up across three apps. By the time you wipe your hands and reply, the homeowner has already booked the company that answered. Every missed message is a job your competitor just collected.
Customers message on a dozen channels
One person texts your WhatsApp, another comments on a Facebook post, a third fills in the website form, and a fourth DMs you on Instagram. You're jumping between apps all day, losing the thread, and replying late — or forgetting some entirely. There's no single screen showing what's answered and what's still hanging.
After-hours emergencies go cold
A homeowner finds a leak at 10 pm and messages three plumbers before bed. Whoever responds during the night wins the call-out; the one who replies at 8 am has already lost. In field services, the after-hours jobs are often the most urgent and the most profitable — and they're the easiest to miss.
The same questions, all day long
Do you cover my postcode? How much for a boiler service? Are you free Saturday? What's included in the quote? Your team answers the same handful of questions twenty times a day, and each reply burns two minutes you should be billing. That's an hour of paid work lost to admin before a single van leaves the yard.
No way to win the repeat job
Once the invoice is paid, the customer disappears. Nobody nudges them for a review, reminds them the annual service is due, or follows up on the quote they never accepted. Repeat work and referrals keep field service businesses alive, but without a system they only happen by luck.
Missed upselling opportunities
I finish a job and the customer mentions they need another repair, but I already packed up. Or I forget to offer maintenance plans because I'm rushing to the next appointment.
How Vera.Support helps you
AI that answers leads instantly, 24/7
Vera.Support's AI chatbot, powered by OpenAI and Google, is trained on your own content — your services, coverage area, pricing, FAQs and availability — so it answers a new enquiry at midnight with accurate information. It never guesses or invents details; it replies only from what you've approved, and hands off to your team with the full conversation when a job needs a human. This kills the slip-away leads and the cold after-hours emergencies.
One inbox for every channel
Website live-chat, WhatsApp, Facebook Messenger, Instagram, Telegram, Viber and more all flow into a single shared inbox. Every message lands in one place, assigned to the right person, with no app-switching and nothing slipping through the cracks. You see at a glance what's been replied to and what's still waiting.
Overnight cover without night staff
The AI handles enquiries outside business hours — answering questions, collecting job details, and telling urgent callers what happens next — so no lead dies overnight. When your crew starts the day, the inbox is already sorted: urgent jobs flagged, routine questions handled, customer details captured and ready to book.
Saved replies, automations and smart routing
Build saved replies for your common questions — coverage, pricing, job duration, deposit policy — so the AI or your team sends a complete answer in seconds. Smart routing by department sends electrical enquiries to your electrician and plumbing jobs to your plumber automatically, with no manual sorting and no missed handovers.
Proactive chat plus follow-up tools
Trigger a proactive pop-up when someone lingers on your quote or booking page, catching high-intent visitors before they bounce. Rich customer profiles, conversation history and team notes give you everything to follow up after a job, remind a customer when their next service is due, and earn the reviews and referrals that fill your calendar.
AI that suggests add-on services
Vera's AI spots upsell opportunities mid-conversation and prompts you to offer related services, like gutter cleaning after a roof repair. It also sends follow-up offers automatically based on job history.
How it works
Connect your channels
Paste one snippet on your website for live-chat, then link WhatsApp, Facebook Messenger, Instagram and any other channels your customers use — each takes a few clicks.
Train the AI on your business
Point the AI at your website, FAQ or service list and it learns what you do, where you work and how you price — ready to answer leads accurately from day one.
Let your crew handle only what matters
Routine and after-hours questions are answered automatically, while anything complex or ready to book is routed to the right person with full context — so your team spends time on jobs, not admin.
Built for how you work
- AI confirms 'Do you cover my area?' at 11 pm before the lead moves on
- WhatsApp message and website form from different customers land in one inbox
- Saved reply sends full pricing and availability in under ten seconds
- Urgent overnight call-out flagged for first-thing-morning dispatch
- Post-job message prompts the customer to leave a Google review
- Electrical jobs auto-routed to the sparky, plumbing to the plumber
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
My business is small — is Vera.Support overkill for me?
How long does setup actually take?
Will the AI give wrong prices or the wrong coverage area?
Does it work with WhatsApp? That's how most customers reach me.
Will this replace my office manager or admin?
Is my customer data safe?
I don't have a proper website — can I still use it?
Am I tied into a contract?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started