Answer Every Attendee, Couple, and Buyer Before the Big Day
Vera.Support brings every event message — WhatsApp, Instagram DMs, Facebook, Telegram, website live chat, and more — into one shared inbox, with an AI trained on your own venues, packages, and event details that answers around the clock.
Sound familiar?
We know planning events means the questions never stop and they all feel urgent: a couple is comparing venues at midnight, a corporate client needs the AV spec and a hold on the date before they sign, ticket buyers are asking about refunds an hour before doors, and your Instagram is buried in DMs about availability for next June. You are juggling site visits, vendors, and run-of-show details while a ready-to-book lead waits on WhatsApp for someone to notice. One slow reply and a wedding, a conference, or a sold-out night quietly moves to whoever answered first.
Inquiries scattered across too many apps
A bride DMs you on Instagram, a corporate planner messages the website chat, and a ticket buyer texts the WhatsApp line on a personal phone someone took home for the weekend. With nothing in one place, threads get missed, double-answered, or replied to two days late. The moment a coordinator is on-site for a setup or off shift, every conversation they were handling becomes invisible to the rest of the team — and the client just sees silence.
Hot leads booking elsewhere overnight
A couple shortlists three venues on a Sunday night and asks each one about availability for their date. Whoever replies first earns the tour, and by Monday morning the Saturday in June you wanted is gone. Event bookings are high-value and emotional, yet every message left sitting after hours quietly hands the date — and the catering, bar, and upgrade revenue that rides on it — to a competitor with a faster inbox.
The same questions, every single day
Capacity, parking, corkage, catering minimums, what the package includes, can we bring our own DJ, is the date still open — your team types the same answers dozens of times a day across phone, chat, and DMs. It pulls planners away from the contracts they are actively closing, and every new coordinator has to learn the answers from scratch instead of running events, so the replies clients get depend on who happened to pick up.
Ticket buyers panicking right before doors
The night of a show, your inbox floods with frantic questions: where do I collect, is there a waitlist, can I still get a refund, what time do doors open, the QR code won't scan. The volume spikes at exactly the hour your team is on the floor and least able to type. Buyers who get no answer assume the worst, file chargebacks, or post a furious one-star review while the event is still in progress.
Promises and details lost between staff
A client arrives expecting the early load-in and the two extra cocktail tables a coordinator agreed to weeks ago, but there is no note of it anywhere. Floor plans, dietary counts, vendor arrival windows, deposit terms, and special requests live in personal WhatsApp threads and scattered emails that vanish the day someone leaves. When a dispute or a chargeback lands, nobody can prove what was actually agreed.
Upsells slipping away as the date nears
Clients ask about adding a welcome drink, a late checkout, an extra hour of bar, an upgraded package, or premium seating — but by the time someone circles back, they have stopped thinking about it and the moment is gone. You are leaving real revenue on the table simply because nobody replied fast enough while the client was still excited and ready to say yes.
How Vera.Support helps you
One shared inbox, every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one team inbox. Every couple, planner, and ticket buyer lands in the same place no matter how they reached you, ending the scramble across personal phones and inboxes. Smart routing sends each conversation to sales, coordination, or the box office, and an internal note on the thread means a coordinator on-site or off shift never leaves a client in the dark.
AI that answers leads at 2 am
Train the Vera AI on your own venues, capacities, packages, pricing, and FAQs so it replies instantly the moment a couple or corporate client is deciding where to book overnight. Powered by OpenAI and Google, it answers only from the content you approve — it will never invent a capacity or quote a price you didn't set — capturing the high-value leads that slow replies used to lose. When a question needs a person, it hands off the full conversation so nobody asks the client to repeat themselves.
Saved replies for routine questions
Build a library of polished, on-brand saved replies for parking, capacity, corkage, catering minimums, package inclusions, and your other repeat questions, then drop in a perfect answer in two clicks. Automations and the AI clear the predictable inbox traffic on their own. Your planners stop retyping the same lines, every client hears the same correct answer, and your team gets back to the contracts they are actively closing.
Calm the pre-event message rush
When questions spike the night of an event — collection points, doors, waitlists, refund policy, QR codes — the AI answers them instantly while your team works the floor. Buyers get a real, accurate answer in seconds instead of silence, so panic, chargebacks, and angry reviews never get started. Anything genuinely tricky is routed straight to a person with the full thread attached, and saved replies let your team fire off the rest at the speed of the rush.
Every detail kept in one client profile
Every message, promise, and request attaches to a rich client profile any authorised team member can open. The early load-in, the dietary count, the two extra tables, the vendor list, the deposit terms — all documented, searchable, and visible at handover. When you review a dispute or a chargeback, you have the complete, timestamped record of exactly what was agreed and when, so the conversation is about facts, not memory.
Suggest upgrades mid-conversation
Vera's AI detects intent and proactively offers the right upgrade — an extra hour of bar, a welcome reception, a premium package, a late checkout, or upgraded seating — right in the chat while the client is still excited. Saved replies make it effortless for your team to follow through on bigger asks, turning a simple availability question into a larger booking before the moment passes.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your events
Paste your FAQ page, venue and package details, and policies, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Your team handles what matters most
Routine inquiries and overflow resolve automatically around the clock, while sales and coordination receive only the conversations that need a personal touch, already in full context.
Built for how you work
- Answering late-night venue availability questions automatically
- Routing corporate and wedding inquiries to the right planner
- Sending pre-event details on WhatsApp before the big day
- Handling refund and collection questions during ticket rushes
- Managing group and supplier coordination from a shared inbox
- Collecting post-event feedback through a follow-up message
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started for an event business?
How long does setup take? We are not technical.
Will the AI make up prices or availability?
Is our client and guest data kept private and GDPR-compliant?
Will it replace our event coordinators?
Can it handle the message spike right before an event?
Our clients and guests speak many languages. Can Vera handle that?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started