Fill Your Chairs by Answering Every Patient in Seconds
Vera.Support gives your dental practice one inbox for every patient message — website chat, WhatsApp, Instagram, Messenger, Telegram, and more — plus an AI trained on your own treatments and prices that answers, books, and follows up around the clock.
Sound familiar?
We know running a dental practice means your front desk is stretched thin: one patient is settling the bill, the phone is ringing, and the WhatsApp inbox quietly fills with whitening questions and rescheduling requests while everyone is chairside. The messages you cannot get to in time are not just admin — they are a nervous first-timer comparing three clinics, a cracked tooth at 10 pm, a parent asking about braces for their child before bedtime. Whether you run a single-chair family practice, a busy orthodontic clinic, or a multi-dentist group, this page is about making sure none of those people slip away to the practice down the road.
Calls go to voicemail, patients book elsewhere
People call when it suits them — on a lunch break, between meetings, the moment a tooth starts aching. That is almost always when your line is busy or your reception is mid-treatment. Few callers leave a voicemail; they simply dial the next dentist on the list. You never see those lost new patients, so the leak stays invisible week after week.
Messages scattered across phones and apps
A new patient asks about implants on Instagram, someone sends a WhatsApp to move their cleaning, and a third uses the website chat to ask about an Invisalign quote. With nothing in one place, threads get missed, double-answered, or replied to a day too late. Your team burns time tabbing between a personal phone, a tablet, and three apps just to keep up.
Evenings and weekends look 'closed'
A patient chips a filling on Saturday afternoon or wants an implant estimate on Sunday night. If nobody replies, they assume you are unavailable and book an emergency slot with whoever answers. Your practice looks shut even when you would happily have fit them in first thing Monday morning.
The same questions, over and over
Do you take my insurance? How much is a check-up and clean? What do I bring to my first visit? Does whitening hurt? Are you open Saturdays? Your receptionist types the identical handful of answers dozens of times a day, often with a queue at the desk and the phone lighting up. Every minute spent retyping 'we open at 9' is a minute not spent on the anxious patient standing right in front of them.
No history when a patient comes back
Someone messages on Instagram one week, then phones the next, and your team has no idea who they are or what was already discussed. Dental patients are often nervous and hate repeating themselves, especially about a treatment they are worried about. Hand-offs between reception, hygiene, and the dentist feel clumsy, and the care comes across as disjointed.
No-shows and gaps drain the schedule
A patient who forgets their hygiene appointment is an hour of chair time you can never sell again, and the Friday-afternoon cancellation leaves a hole nobody at the desk has time to fill. Between the recall reminders that never go out and the cancelled slots that stay empty, the schedule quietly leaks revenue every single week — and you only notice when the day runs light.
How Vera.Support helps you
Every channel in one shared inbox
Vera.Support pulls your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, and more into a single inbox your whole front desk shares. The scattered-apps scramble disappears: every patient message lands in one place, assigned to the right person, with nothing slipping through a shift change or getting answered twice. No more sharing a personal phone number just to reach patients on WhatsApp.
AI that answers patients 24/7
Train the Vera AI on your own content — treatments, prices, insurance notes, opening hours, and pre-appointment instructions — so it replies instantly at midnight, on weekends, and during the midday rush. Powered by OpenAI and Google, it answers only from the content you approve, so it will never invent a price or a policy. Those after-hours and overflow questions finally get a real answer, and when something needs a person it hands off the full conversation so nobody has to repeat themselves.
Routine questions handled instantly
Insurance coverage, the cost of a cleaning, what to expect after an extraction, how to prepare for a root canal — the AI fields these in seconds, and saved replies clear the rest in a couple of clicks. That repetitive load lifts off your receptionist so they can give their full attention to the patient at the desk and the one in the chair, and every new hire sends on-brand answers from day one.
Full patient history in one profile
Every message across every channel attaches to one rich patient profile any authorised team member can open. So when the person who messaged on WhatsApp last week calls today, your team sees the whole thread instantly — the quote they were given, the treatment they were nervous about, the appointment they moved. Smart routing sends billing, hygiene, or orthodontic questions to the right person automatically, and hand-offs stay smooth.
Reach patients before they click away
Proactive chat pop-ups let you greet someone reading your implants or Invisalign page before they leave for a competitor, turning a quiet website visitor into a booked consultation. You can also trigger a friendly follow-up after a visit to check on recovery, gather a review, or nudge a patient about their next recall — all from the same shared inbox.
Fewer no-shows, fuller chairs
Automations send patients a personalised reminder on their preferred channel — WhatsApp, live chat, and more — and let them confirm or reschedule in a tap instead of quietly leaving a gap. When a slot does free up, the shared inbox makes it one message to offer it to a patient on your recall or waiting list, so cancellations turn back into booked treatment rather than empty time. Reports then show you which slots and channels actually fill, so you can lean into what works.
How it works
Connect your channels
Paste one snippet on your site for live chat, then link WhatsApp, Instagram, Facebook, and the rest in a few clicks — minutes, not days, with no developer and no change to your existing number or social accounts.
Train the AI on your practice
Point Vera at your website and service pages, or upload a document about your treatments, prices, and policies, and the AI learns your exact offering and starts answering accurately within minutes.
Let your team focus on care
Routine and after-hours questions resolve automatically around the clock, while reception, hygiene, and your dentists receive only the conversations that need a personal touch, already in full context.
Built for how you work
- New patient asking about implant costs at 10 pm
- Automatic post-extraction check-in sent the next morning
- Insurance question routed to the billing team in one click
- Parent asking about braces for a child in their own language
- Website chat converting a visitor reading the Invisalign page
- Full WhatsApp and Instagram history loaded before a call-back
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost for a dental practice to get started?
Will the AI ever give a patient wrong medical or dental advice?
How long does setup actually take? We have no IT team.
Do we need a website to use Vera.Support?
Will this replace my receptionist?
Is our patient data secure? We handle sensitive health information.
Can patients reach us on Instagram and WhatsApp from one place?
Our patients speak different languages. Can the AI handle that?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started