Answer Every Traveler Before They Book Somewhere Else
Holidaymakers compare and book across a dozen apps at once, and the agency that replies first usually wins. Vera.Support gathers every WhatsApp message, Instagram DM, live-chat question, and Messenger note into one shared inbox, so your team responds fast and turns more inquiries into confirmed trips.
Sound familiar?
We know running a travel agency or tour operation means the questions never really stop — your phone buzzes before breakfast and the inbox is still filling at midnight. Travelers ask the same itinerary, visa, and deposit questions on three different platforms, last-minute bookers expect an answer in minutes, and your best consultants lose half their day copy-pasting baggage rules instead of closing trips. A single missed group-booking DM can quietly cost you thousands before lunch.
Inquiries scattered across too many apps
Someone is watching WhatsApp on one phone, Instagram DMs on a tablet, Messenger on a laptop, and email in yet another tab. A honeymoon inquiry lands on Instagram at the same moment a group quote hits WhatsApp, and one of them always slips through. By the time you circle back, the traveler has already booked with whoever answered first.
After-hours messages die overnight
Travel daydreams happen on Sunday nights and late scrolling sessions, not during your office hours. A customer asks about a Maldives package at 11 PM, hears nothing, and has booked through an online agency by 9 AM. You never even knew the lead existed — and every morning starts by clearing a graveyard of cold conversations.
Staff retype the same answers all day
Thailand visa rules, charter baggage limits, deposit deadlines, cancellation windows — your consultants type these same lines dozens of times a day. That repetition pulls them away from the work that actually earns money: building complex itineraries, adding travel insurance, and negotiating the group bookings that need a real human.
Multilingual travelers left uncertain
Your bookings come from Germany, the Gulf, Russia, and across Asia, and people ask in Arabic, German, or a mix mid-sentence. Without confident multilingual replies, answers get slow or approximate, and a traveler who feels unsure rarely commits to a four-figure trip — they go quiet and book elsewhere.
No clear view of response performance
When a booking falls through, you usually can't tell whether it was a slow reply, a half-answer, or a price objection. Without numbers on which channels bring the most inquiries, how fast each is answered, and who converts best, coaching the team and fixing the leaks is pure guesswork.
Trip changes cause chaos
A client's flight gets canceled mid-trip, and I'm scrambling through WhatsApp and email to find the right documents. By the time I respond, they've already posted a frustrated review.
How Vera.Support helps you
One inbox for every channel
Vera.Support pulls WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and your website live-chat into a single shared inbox. Every consultant sees every inquiry in one place with clear ownership, so nothing falls through whichever app the traveler prefers. Connecting each channel is a few clicks — no developer required.
An AI chatbot that answers 24/7, truthfully
Train the Vera AI, powered by OpenAI and Google, on your own tour pages, FAQs, visa guides, and cancellation policy. It answers only from that approved content — it will not invent a visa rule or a price — so the midnight question about your Egypt tour deposit gets an accurate instant reply. When a question needs a person, it hands off to a consultant with the full conversation history, so no one starts from scratch.
Saved replies and routing by destination
Build a library of saved replies for your everyday questions — packing lists, transfer options, insurance details — so a polished, complete answer goes out in seconds. Smart routing sends European-package questions to your Europe desk and cruise queries to your maritime team automatically, so travelers always reach someone who knows that product. This directly cuts the all-day retyping and the slow, scattered replies.
Instant replies in the traveler's language
The Vera AI reads each incoming message and replies in the same language — Arabic with right-to-left display, German, Russian, French, and dozens more — without your team speaking every one. Routine questions are answered instantly and accurately in the customer's own language, while anything needing negotiation or nuance is handed to a human, building trust from the very first message.
Reports that show where trips convert
Vera's analytics show response times, channel volumes, conversation outcomes, and per-agent performance in live, exportable reports. You can see which channels bring your highest-value inquiries, spot the slow windows where leads go cold, and coach consultants on real conversation data instead of gut feeling — ending the guesswork around lost bookings.
Real-time trip updates
Vera's AI chatbot instantly accesses your booking system to reissue itineraries or contact local operators when plans change. Customers get immediate, accurate updates without you lifting a finger.
How it works
Connect your channels
Link WhatsApp, Instagram, Messenger, and your website chat in a few clicks — no developer, no complex integration, usually done in an afternoon.
Train the AI on your content
Point the Vera AI at your tour pages, FAQ document, visa guides, and pricing, and it learns your business and starts answering correctly within minutes.
Let your team handle only the human work
Routine questions are answered instantly around the clock, while complex itineraries, group negotiations, and relationship calls are routed to the right consultant with full context already loaded.
Built for how you work
- Instant after-hours replies to honeymoon inquiries on WhatsApp
- AI answering visa, deposit, and cancellation questions at 2 AM
- Routing group tour requests straight to your groups specialist
- Multilingual replies to Arabic and German travelers with no delay
- Proactive pop-up on tour pricing pages to catch high-intent visitors
- Saved replies for flight-change and insurance questions in peak season
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We're a small agency — is this priced for us?
How long does setup actually take?
Our website is basic. Can we still use Vera.Support?
Will the AI give travelers wrong visa or pricing information?
Does this replace my travel consultants?
Our customers write in Arabic, German, and Russian. Can Vera handle that?
Is our customer data secure? We handle passport and payment details.
We use a booking system and a CRM. Will Vera work alongside them?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started