Reply to Every DM in Seconds and Turn Comments Into Sales
Vera.Support brings every customer message — Instagram DMs, WhatsApp, Messenger, Telegram, TikTok, website live chat, and more — into one shared inbox, with an AI trained on your own products that answers shade, ingredient, and order questions around the clock.
Sound familiar?
Running a skincare or makeup brand means your phone never stops buzzing. A launch drops and the Instagram DMs flood in; someone asks 'which shade for olive undertones?' at midnight; a customer who already paid wants their tracking number before they leave a public comment. Between ingredient questions, 'is this okay for sensitive skin?', restock requests, and the occasional angry message under your latest reel, a reply that lands too late loses the sale or becomes a one-star review your whole audience reads. You want every follower and shopper to feel personally looked after — without living inside six apps all day. Vera.Support pulls every channel into one inbox and lets an AI trained on your catalogue handle the repetitive and after-hours questions, so your team spends its time on the conversations that actually build a brand.
DMs scattered across Instagram, TikTok, and WhatsApp
A shopper asks about a shade match on Instagram, another sends a WhatsApp about a reaction, and a third comments under your TikTok wanting the full routine. There is no single place to see it all, so messages get missed, double-answered by two people, or replied to two days late. The moment you put the phone down, every one of those conversations goes quiet and the buying moment passes.
Sales lost the second a reply is slow
Someone is deciding between your serum and a competitor's at 11 pm and asks one quick question about ingredients. By the time you see it over coffee the next morning, they have already checked out elsewhere. In beauty the urge to buy is emotional and fleeting, so every unanswered DM after hours quietly hands a ready-to-pay customer to whoever replied first.
The same shade and ingredient questions, on repeat
Is this fragrance-free? Which foundation shade am I? Is it safe while pregnant? Vegan? Cruelty-free? Will it break out oily skin? Your team types the same answers dozens of times a day, and every new helper has to learn the whole catalogue from scratch. It is exhausting, repetitive work that pulls you away from the shoppers who genuinely need a human.
'Where is my order?' messages flooding in after every drop
After every launch and every promo, the inbox fills with people asking about tracking, delivery times, and returns. Each one is easy to answer, but there are hundreds, and a customer left waiting on a shipping update is the one most likely to post a frustrated comment in public for all your followers to read before you even wake up.
Comments and questions left public and unanswered
Questions stack up under your posts and reels, and complaints sit visible beneath your best-performing content where every potential customer scrolls past them. An ignored comment reads as an ignored customer, and in beauty social proof is everything — one unanswered 'did anyone actually receive their order?' can cool an entire launch.
No record of who you are actually talking to
A customer DMs about a reaction one week, then messages again the next, and your team has no idea it is the same person or what was already promised. Loyal repeat buyers get treated like strangers, the replacement or refund you agreed vanishes into someone's personal chat, and when a dispute or chargeback lands nobody can prove what was actually said.
How Vera.Support helps you
One shared inbox, every channel
Vera.Support unifies Instagram DMs, WhatsApp, Facebook Messenger, Telegram, TikTok, Viber, LINE, Twitter/X, and website live chat into one team inbox. Every customer message lands in the same place no matter which app it came from, ending the scramble between phones and tabs. Smart routing sends order questions to whoever handles fulfilment and product questions to your beauty advisors, so nothing slips through during a busy launch.
AI that answers shade and ingredient questions at 2 am
Train the Vera AI on your own product pages, shade guides, ingredient lists, and FAQs so it answers instantly while a shopper is deciding overnight. It replies only from the content you approve — it will never invent an ingredient claim or a skin-safety promise — capturing the impulse purchases that slow replies used to lose. When a question needs a real person, it hands off the full conversation so no one is asked to repeat themselves.
Routine questions cleared automatically
Cruelty-free, vegan, fragrance-free, 'which shade for my undertone', return policy, restock dates — the AI and your saved replies field these in seconds so your team stops retyping the same lines all day. Polished, on-brand answers go out in a couple of clicks, and automations tag, route, and resolve the predictable inbox traffic on their own while you focus on the customers who truly need you.
Order updates handled without lifting a finger
When customers ask 'where is my order?', the AI answers from your shipping policy and order details instantly, day or night, so the post-drop flood never overwhelms your team. Faster, calmer answers mean fewer frustrated public comments and more reviews that say you actually care — turning a routine support burden into goodwill that fuels the next launch.
Comments and DMs answered in one flow
Questions and comments under your Instagram and TikTok posts surface right alongside DMs in the same inbox, so nothing public sits ignored beneath your best content. Reply fast, move a sensitive complaint into a private message in one click, and keep the social proof under your launches working for you instead of against you.
Every customer in one rich profile
Every message, order question, and promise attaches to a single customer profile any team member can open. The sensitive-skin note, the replacement you agreed, the shade they bought last time — all documented, searchable, and visible at handover. When you review a dispute or chargeback, you have the complete record of exactly what was said and when, and reports show you what people ask most so you can fix the product page, not just the reply.
How it works
Connect your channels
Link Instagram, WhatsApp, TikTok, Messenger, and your website chat in a few clicks — no developer needed and no change to your existing handles or numbers.
Train the AI on your products
Paste your product pages, shade and ingredient guides, and shipping policy, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Let your team focus on what matters
Routine and after-hours questions resolve automatically around the clock, while your advisors receive only the conversations that need a personal, human touch — already in full context.
Built for how you work
- Answering a late-night shade-match question automatically
- Handling a 'where is my order?' flood after a launch
- Routing a return or refund request to the right team
- Replying to a fragrance-free question in the shopper's language
- Converting a visitor reading your serum page with a chat pop-up
- Loading full DM and order history before a personal reply
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does it cost to get started for a beauty brand?
Can it really handle Instagram and WhatsApp in one place?
Will the AI make up ingredient claims or skin-safety advice?
How long does setup take? We have no technical team.
Is our customer data safe and GDPR-compliant?
Will this replace the personal touch our brand is known for?
Our customers are international. Can Vera handle different languages?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started