Automate the Repetitive Part of Support and Let Your Team Do the Rest
Vera.Support gives you one AI-powered inbox for WhatsApp, Instagram, Facebook Messenger, and website live chat, with an AI trained on your own content that resolves the routine questions so your team handles the conversations that actually need a human.
Sound familiar?
Most support tickets are not hard — they are the same handful of questions asked over and over: where is my order, what are your hours, how do I reset this, can I get a refund. Answering them is repetitive, relentless, and it never stops, yet every one still deserves a fast, friendly reply. As volume grows, a small team ends up drowning in copy-paste answers, response times slip, and good people burn out doing work a machine could handle. Customer support automation flips that around: the predictable questions get answered instantly and accurately, and your team is freed to focus on the issues where a human really matters.
The same questions, answered all day long
A huge share of every inbox is the same dozen questions — opening hours, order status, pricing, returns, how to log in. Your team types nearly identical replies hundreds of times a week, and the work is endless and forgettable. Every new hire has to learn the same scripts from scratch, and the volume only climbs as the business grows.
Messages scattered across too many channels
Customers reach out on WhatsApp, slide into Instagram DMs, message your Facebook page, and open the chat widget on your site — and each one lives in a different app. Threads get missed, replies get duplicated, and the moment someone is off shift their conversations are invisible to the rest of the team. Nobody has a single view of what a customer has actually asked.
Response times slip as volume grows
When a busy day brings a flood of messages, the queue backs up and people wait hours for a one-line answer they needed in seconds. Slow replies cost you sales, trigger angry follow-ups, and quietly push customers toward competitors who answered first. Hiring more agents helps for a while, but headcount can't scale as fast as the inbox.
A small team stretched to the breaking point
Two or three people are trying to cover every channel, every shift, in every time zone your customers live in. They jump between apps, lose their place, and never get a quiet moment to handle the genuinely tricky cases well. The repetitive load wears them down, and burnout means turnover — which means starting the training cycle all over again.
After-hours and weekend messages go cold
Customers don't only write during business hours. A question that lands at 11 pm or on a Sunday sits unanswered until someone logs back in, and by then the buyer has moved on or the frustration has grown. Covering nights and weekends with live staff is expensive, but leaving the inbox dark sends a message that you're closed for business.
No record and no consistency across the team
One agent quotes a policy one way, another phrases it differently, and a third promises something off the cuff that nobody wrote down. There's no single source of truth, so answers drift and customers get conflicting information. When a complaint or dispute lands, it's hard to find what was actually said or who said it.
How Vera.Support helps you
AI that resolves the routine questions for you
Train the Vera AI on your own help docs, FAQs, policies, and product details, and it answers the repetitive questions instantly, around the clock. Powered by OpenAI and Google, it replies only from the content you approve — it will never invent an answer — so customers get fast, accurate help while your team is off doing higher-value work. The predictable volume that used to swallow whole days is handled automatically before an agent ever sees it.
One shared inbox for every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, and website live chat — along with Telegram, Viber, Slack, LINE, WeChat, and more — into a single team inbox. Every conversation lands in the same place no matter how it arrived, so nothing gets missed at a shift change and no one juggles personal phones. Your whole team works from one screen with a complete view of each customer.
Smart handoff from AI to a human
When a question falls outside what the AI can confidently answer, it hands the conversation to the right person with the full history attached, so the customer never repeats themselves. Your agents step in only for the issues that genuinely need judgement, already in context and ready to help. It's automation that knows its limits instead of trapping people in a loop.
Saved replies and automations for the rest
Build a library of polished, on-brand answers for the questions that still need a light human touch, and send a perfect reply in a couple of clicks. Automations route, tag, and triage conversations the moment they arrive so the inbox sorts itself. Your team stops retyping the same lines and keeps every answer consistent across every agent.
Coverage that never sleeps
Because the AI answers from your content day and night, customers who write at midnight or on a holiday get an instant, helpful reply instead of silence. You extend support to nights, weekends, and every time zone without adding a single overnight shift. The inbox is always on, even when your team is asleep.
Every conversation answered in their language
The AI detects the language a customer writes in and replies naturally across dozens of languages, with no copy-paste into translation tools. A customer writing in Spanish, German, or Arabic gets a clear answer in seconds, just like everyone else. You serve a global audience without hiring for every language.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook Messenger, and your website chat in a few clicks — no developer needed and no change to your existing numbers or accounts.
Train the AI on your content
Paste your help center, FAQ, and policies, or upload documents you choose, and the AI starts resolving routine questions accurately from them within minutes.
Let your team handle the exceptions
Repetitive questions resolve automatically around the clock, while your agents receive only the conversations that truly need a person — already in full context.
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
What does it cost to automate our customer support?
How much of our support can actually be automated?
Will the AI make up answers it doesn't know?
Can it really handle WhatsApp, Instagram, and web chat in one place?
Will automation replace our support team?
How long does it take to set up? We have no IT team.
Our customers write in many languages. Can Vera handle that?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
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