Answer Every Subscriber Fast, Across Every Channel
When the network drops or a bill looks wrong, subscribers hit you on WhatsApp, social, live chat and email at the same time. Vera.Support pulls every message into one queue so your team responds quickly and nobody gets lost.
Sound familiar?
We know running a telecom or ISP means your support desk is never really quiet. Faults flare up without warning at midnight, every billing cycle triggers the same wave of questions, and one stuck SIM activation can turn into five angry messages across three different apps. Your agents end up juggling browser tabs, missing DMs, and digging for a subscriber's history instead of actually fixing the problem in front of them.
Outages flood every channel at once
The second connectivity drops, the same complaint lands on WhatsApp, Facebook, X and your website chat all at once. Your team scrambles between separate tools, the same person gets answered twice while ten others wait, and you're still clearing the first wave long after the link is back. Subscribers walk away convinced nobody was listening.
Billing questions repeat every month
"Why did my bill go up?" "When is my payment due?" "You charged me twice." The same questions arrive in a flood after every billing run. With no way to handle first-contact answers automatically, your best agents burn whole shifts on queries that never change while real faults sit in the queue.
No history when they switch channels
A subscriber reports a slow line on chat today, follows up on WhatsApp tomorrow, then opens email the day after. Each time they start from scratch because the agent has no record of the last conversation. A thirty-second fix becomes a ten-minute re-investigation, and the subscriber is furious about repeating themselves yet again.
Activations and plan changes clog the queue
New customers asking how to activate a SIM, existing ones wanting to upgrade, and people panicking about roaming charges all pile into the same agent queue. These are high-volume, step-by-step requests with predictable answers, yet they keep your team too swamped to give a genuine network fault the attention it needs.
Public complaints snowball on social
An angry subscriber vents on X or Instagram, and because nobody is watching those feeds in real time, the post just sits there for hours. By the time an agent notices, it has replies, the tone has turned hostile, and the damage is public — all because that complaint never reached the same place as the rest of your support.
Tech support repeats escalate
Every time a customer calls about a router reset or modem issue, they have to re-explain everything from scratch. By the third transfer, they're furious—and I'm scrambling to calm them down.
How Vera.Support helps you
One inbox for every surge
Vera.Support unifies website live-chat, WhatsApp, Instagram, Facebook Messenger, Telegram, X and more into a single shared inbox. When an outage drives a spike, your whole team works one queue with clear ownership — no missed channel, no double replies, and nobody answering a question a colleague already closed. This directly tackles both the outage flood and scattered social complaints.
AI handles the billing repeats
Train the Vera AI on your billing FAQs, plan details and payment policies, and it answers the recurring "why did my bill change" questions instantly, day or night, in the subscriber's own language. It only replies from content you approve, so agents are freed from the monthly repetition to handle the exceptions that actually need them.
Full subscriber history, every channel
Every conversation attaches to one rich subscriber profile, no matter which channel it arrived on. When someone moves from chat to WhatsApp to email, the agent sees the whole timeline at a glance, so the context travels with them and the subscriber never has to repeat the story again.
Smart routing and saved replies
Route billing to your billing team, faults to Tier 1 support, and account changes to sales automatically the moment a conversation opens. Saved replies for standard SIM activation steps and plan explanations let agents resolve the high-volume process queries in seconds, keeping the queue clear for complex escalations.
Proactive alerts before they ask
Push a proactive chat pop-up announcing a known outage or scheduled maintenance, so visitors see the status before they even type a message. Combined with the AI answering "is there an outage?" instantly from your status content, you cut the inbound flood off at the source instead of drowning under it.
Full context, no repetition
Vera's unified inbox keeps every interaction—chat, social, email—in one thread. So when a customer moves from WhatsApp to live chat, your agents see the full history and pick up right where they left off.
How it works
Connect your channels
Link WhatsApp, your social accounts and your website chat to Vera.Support in a few clicks, with no developer needed.
Train the AI on your content
Upload your FAQs, billing guides, plan pages and support docs so the chatbot answers accurately from day one.
Work from one inbox
Your agents see every subscriber message in one place, pick up the tickets assigned to them, and hand off to colleagues with full context intact.
Built for how you work
- AI resolves billing FAQs before an agent is needed
- Outage surge worked from one shared queue
- SIM activation steps sent via automated WhatsApp reply
- Social complaint caught and answered within minutes
- Plan upgrade handled end-to-end in live chat
- Fault ticket escalated to Tier 2 with full history
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We already have a ticketing tool. Why switch?
How fast can we get this running?
Will the AI give subscribers wrong plan or pricing info?
What happens during a major outage when volume spikes?
How is subscriber data secured, and is it GDPR-friendly?
Does this replace our human support agents?
Do you support WhatsApp, Instagram and the channels our subscribers use?
What does it cost, and are we tied into a contract?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started