Answer Every Shopper, On Every Channel, Without Pulling Staff Off the Floor
Vera.Support brings your store's WhatsApp messages, Instagram DMs, Facebook Messenger, and website live chat into one shared inbox, with an AI trained on your own product catalog to handle the repeat questions before they pile up.
Sound familiar?
We know running a retail store means hearing the same handful of questions all day — 'Do you have this in a size 10?', 'What time do you close?', 'Can I return something I bought last week?' — while your team is busy at the register and on the floor. Those questions don't queue up neatly; they arrive at the same moment on WhatsApp, on Instagram, on your website chat, and through Messenger, across two or three different phones. There is no single place to see them all, so some get answered twice and others not at all.
Messages scattered across five apps
Your team answers Instagram DMs on one phone, WhatsApp on another, and website chat on the back-office desktop, switching constantly and still missing threads. A shopper who messaged three hours ago has already walked into the store down the street. A scattered inbox isn't a tool, it's a leaky bucket.
Staff pulled off the floor to reply
Every time someone stops to tap out a WhatsApp reply mid-shift, a customer standing in the aisle waits or walks. Your people were hired to help shoppers in person, not to type from a personal phone. But if nobody answers the digital messages, those would-be buyers vanish without a word.
The same questions, fifty times a week
Stock checks, opening hours, return windows, gift wrapping, click-and-collect cut-offs — your team types the same answers, word for word, all day long. That is paid floor time spent on questions a well-trained assistant could answer in a second, at any hour, even before you unlock the doors.
Silence after closing costs sales
Shoppers browse and decide on their own time, often late evenings and Sundays. If your store is dark and the messages sit unanswered until you reopen, the decision has already been made somewhere else. A shop that's physically closed can't afford to be digitally closed too.
No clear view of what was handled
You can't say how many messages came in this week, how long shoppers waited, or which product questions keep repeating. Without that picture you can't fix your FAQ, balance the workload, or tell whether your replies are winning sales or quietly losing them.
Lost in stock questions
"Is this dress in size M?" "Do you have the blue one?" I spend half my day digging through inventory to answer. Customers leave because I can't keep up.
How Vera.Support helps you
One inbox for every channel
Vera.Support merges WhatsApp, Instagram, Facebook Messenger, your website live chat, Telegram, Viber, LINE, and more into a single shared inbox any team member can work from, on any device. Every conversation carries its full history no matter where it started, so nothing is lost, ignored, or answered twice. That directly ends the five-apps-on-three-phones scramble.
AI that answers from your own catalog
Train the AI, powered by OpenAI and Google, on your product catalog, size guides, returns policy, and store hours, and it answers those repeat questions instantly and only from the content you approved. It won't invent a stock level or make up a policy. When a shopper asks something it hasn't been given, it hands off to a person with the whole conversation already attached.
Replies after hours, no night shift
The AI covers your evening and weekend message volume so the store is never digitally dark. A shopper gets an accurate answer at 11pm, the chat is logged, and your team picks up any escalations in the morning with full context — no dropped threads, no 'sorry we missed you'. This is how you stop losing the late-night and Sunday browsers.
Automations and smart routing
Set rules so stock queries reach the floor team, returns reach the manager, and out-of-hours messages are answered or queued. Saved replies let anyone respond to a common question in seconds instead of retyping it, so the same fifty-times-a-week answers stop eating staff time. Your people focus only on chats that need real judgment.
Reports that show where sales leak
The analytics dashboard shows message volume by channel, average response time, peak hours, and the topics that repeat most. If 'exchange policy' keeps coming up, add it to the AI's content and it answers it from then on. If reply times spike on Saturdays, you know how to roster — real numbers instead of a hunch.
AI trained on your catalog
Vera's AI learns your inventory and answers stock queries instantly, 24/7. Customers get real-time availability without you lifting a finger.
How it works
Connect your channels in minutes
Paste one snippet to add live chat to your site, then link WhatsApp, Instagram, and the rest in a few guided clicks — no developer and no technical know-how needed.
Train the AI on your store content
Point it at your product pages, FAQ, or returns policy and the AI is immediately ready to answer shoppers using only the information you approved.
Your team handles only what needs a human
Agents pick up every escalation in the shared inbox with full history already loaded, and use the reports to keep sharpening the experience as the store grows.
Built for how you work
- AI answers 'Is this in stock?' straight from your live product data
- WhatsApp click-and-collect questions handled outside opening hours
- Instagram DM product questions resolved before the shopper drifts away
- Returns and exchange requests routed to the right team member
- Store hours and directions answered instantly in any language
- Post-purchase order and delivery queries resolved by AI without staff
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does Vera.Support cost for a small store?
How long does setup take? My team isn't technical.
Will the AI give shoppers wrong stock or policy info?
Which channels does it cover, including Instagram and WhatsApp?
Will this replace my shop floor staff?
My shoppers speak different languages. Can Vera handle that?
Is my customers' data secure and GDPR-friendly?
We sell online and in physical stores. Does Vera fit both?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started