Answer Every Spa Enquiry Instantly — Even When Your Hands Are Full
When a guest asks about treatment availability at midnight, checks whether a massage is safe during pregnancy, or wants to rebook after a cancellation, Vera.Support gives them a calm, accurate reply in seconds — even when your front desk is fully booked.
Sound familiar?
We know that running a spa or wellness centre means your team's hands are on guests, not on phones. A therapist is mid-treatment, reception is checking someone in, and meanwhile three WhatsApp messages and two Instagram DMs sit unread — while a would-be guest quietly books somewhere that answered faster. You deliver a deeply personal experience in the treatment room, yet your digital front door feels cold and slow. Vera.Support closes that gap without adding a single name to your payroll.
Enquiries scattered across apps
One guest DMs your Instagram about a new hot stone massage, another asks an allergy question on WhatsApp, a third fills in your website form. Reception is mid check-in, so all of it sits unseen in three different apps. By the time someone notices, the moment has passed and the booking is gone.
After-hours bookings slipping away
People decide they need a facial or a deep-tissue session in the evening, after a long, draining day. If your spa is closed and nobody is watching the inbox, that enquiry waits until morning. By then the impulse has cooled, or a competitor who replied at 10pm already has the booking.
The same questions, all day
Is this massage safe during pregnancy? What should I avoid before a body wrap? Do you do couples treatments on weekends? Your front desk answers the same twenty questions every single day across phone, email and social, burning hours that should go into looking after the guests in front of them.
Mixed messages erode trust
One staff member says the sauna takes walk-ins, another says it is appointment-only; one quotes last season's package price. In wellness, confidence is everything, and conflicting answers about treatments, contraindications or pricing leave guests uneasy — or, worse, lead to genuine discomfort during a session.
No memory of past guests
A regular calls to rebook, but whoever picks up has no record of their favourite therapist, the treatment they loved last time, or the question they asked before their last visit. Each interaction restarts from zero, and the experience feels transactional — the exact opposite of what a spa should be.
Gift voucher chaos
I'm juggling paper certificates, emails, and social media messages to track who bought what. It's a nightmare when someone shows up without their voucher code.
How Vera.Support helps you
One inbox for every channel
Vera.Support pulls WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, your website live-chat and more into a single shared inbox. Reception sees every conversation in one place — no app-switching, no unread DMs hiding for hours, and the full thread visible before anyone replies. The scattered-enquiry problem simply disappears.
AI trained on your treatments
The AI chatbot, powered by OpenAI and Google, learns from your own content — treatment menu, pricing, contraindication notes, opening hours and FAQs — and answers only from what you approve. So the pregnancy-massage question, the pre-treatment prep question and the package-price question all get a correct, on-brand reply, with a clean handover to a human whenever the situation needs one.
Calm replies around the clock
The assistant works through the night and through your busiest Saturday, giving late-evening enquiries the same accurate information your best receptionist would. The after-hours bookings that used to slip away now get acknowledged, informed and guided toward a booking — at 11pm on a Sunday or while every chair is full.
Consistent, well-routed answers
Saved replies send your exact wording on cancellation policy, gift vouchers and packages every time, from any team member, so mixed messages stop. Smart routing sends booking requests to reception, treatment-suitability questions to your head therapist, and complaints to management automatically — the right person, every time.
A profile for every guest
Everyone who contacts you builds a rich profile holding their full history across every channel they have used. When a regular reaches out on WhatsApp after emailing last month, your team instantly sees their preferences, past questions and previous therapist — so the reply feels personal and the guest feels remembered.
Vouchers in one view
Vera stores all gift voucher purchases and redemptions in a single ticket. When a customer arrives, just search their name—no more lost codes.
How it works
Connect your channels
Link your WhatsApp Business account, Instagram, Facebook Page and website chat in a few clicks — no developer or IT team needed.
Train the AI on your content
Paste in your treatment menu, FAQs, contraindication notes and pricing, and the chatbot learns to answer guest questions accurately from your own information.
Let your team focus on guests
Reception handles the warm, complex conversations from one inbox while the AI covers routine and after-hours messages, so nothing is missed.
Built for how you work
- Answering after-hours WhatsApp enquiries about availability and pricing automatically
- Routing first-time questions about contraindications straight to a qualified therapist
- Sending your full treatment menu and package pricing with a one-click saved reply
- Letting the AI explain pre- and post-treatment care to guests in their own language
- Greeting website visitors with a pop-up promoting a new seasonal wellness package
- Keeping a full conversation history so returning guests always feel remembered
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
We already use a booking system. Does Vera.Support replace it?
Can the AI handle health and contraindication questions safely?
Is our guests' personal and health data secure?
How long does setup take? Our team isn't technical.
Will this replace my front-desk team?
Our guests message on WhatsApp, Instagram and more — can you unify that?
What does it cost, and is there a contract?
Our guests speak different languages. Can the AI reply in theirs?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started