Answer Every Patient Message Without Pulling Pharmacists Off the Counter
Vera.Support gives your pharmacy one shared inbox for website chat, WhatsApp, Facebook and more, plus an AI trained on your own products and policies that answers patients around the clock and hands clinical questions straight to your pharmacist.
Sound familiar?
We know running a pharmacy means your dispensing team is pulled in three directions at once: the queue at the counter, the phone that never stops, and a steady stream of messages on WhatsApp, Facebook and your website. A patient waiting half an hour to hear whether you stock their medication will simply try the pharmacy down the road. Vera.Support is built to absorb that pressure so your team can stay focused on the people in front of them.
Same questions, all day long
Have you got this in stock? What time do you close today? Can I sort my repeat without seeing the GP? Your team answers the same handful of questions dozens of times a day while the counter queue grows. Every minute on a routine call or message is a minute stolen from dispensing and patient counselling.
Messages scattered everywhere
One patient WhatsApps you, another comments on Facebook, a third fills in the website form, and someone emails too, often all about the same script. With nothing pulling it together, messages slip through, patients feel ignored, and staff burn time hopping between apps just to see what has already been answered.
Nobody answering after the shutters close
At 9pm a patient realises they are nearly out of a long-term medication, or wants to check your Saturday hours before driving over. With no one there to reply, they go looking for a pharmacy that will answer, and often they do not come back. Every silent evening quietly hands regulars to a competitor.
Clinical questions that can't be guessed
Patients ask about interactions, the right dose for an elderly parent, or whether a product is safe in pregnancy. These belong to your pharmacist, yet under pressure they can get a rushed or off-hand answer from whoever picks up the message. With medication, a wrong reply is not a minor mistake.
No memory of past conversations
A patient mentions a penicillin allergy on WhatsApp one week, then calls about a new prescription the next, but the two never meet. Your team has no context, asks the same questions over again, and the patient feels like a stranger each time. Without one shared history, safe and consistent service is genuinely hard.
Refill reminders falling through
I spend half my day calling patients who forgot their meds. And they still run out and panic on a Friday night.
How Vera.Support helps you
One inbox for every channel
Vera.Support pulls website live-chat, WhatsApp, Facebook Messenger, Instagram, Telegram and more into a single shared inbox your whole team works from together. Every message lands in one place, assigned to the right person with the full thread visible, so nothing is missed and no one is hopping between apps. This directly ends the scattered-messages and lost-context problems.
AI answering routine queries 24/7
Your AI assistant, powered by OpenAI and Google, is trained only on content you approve: opening hours, services, repeat-prescription steps, OTC product details and FAQs. It replies accurately late at night and through your busiest dispensing hours, clearing the repeat questions that swamp your counter. When something needs a pharmacist, it hands over instantly with the full conversation attached.
Safe escalation for clinical questions
The AI never invents medical information; it answers strictly from your approved content. Anything beyond that, such as interactions, dosing or pregnancy safety, is flagged straight to your pharmacist team with a clear note, so the right person responds with the right expertise. Patients always know the moment they are talking to a human rather than the assistant.
Full history on every patient
Every message across every channel is saved into one rich patient profile, so when a regular gets back in touch your team can see exactly what they asked before, whether it came in by WhatsApp, the website or Facebook. That ends the no-memory problem and lets staff reply with real context. Smart routing sends dispensing queries to the dispensary and account questions to the right department automatically.
Proactive prompts that catch patients early
Use proactive chat and pop-ups to reach people browsing your site, for example offering an instant chat to anyone reading your repeat-prescription page. Saved replies and automations let your team fire off your most common, pre-approved answers in a tap, so even the questions that do reach a person are handled in seconds.
Automated refill nudges
Vera sends proactive reminders via their preferred channel, so patients pick up on time. You save hours of calls and reduce emergency runs.
How it works
Connect your channels
Paste one snippet on your pharmacy website for live chat and link WhatsApp, Facebook and any other channels in a few clicks, with most pharmacies live within a single afternoon.
Train the AI on your content
Point Vera at your website, product pages, service descriptions and FAQ document so the assistant learns your exact opening hours, services, prescription policies and OTC range.
AI handles volume, pharmacists handle care
The AI clears routine inquiries around the clock while your dispensing team focuses on counter patients, clinical questions and the conversations that truly need their expertise.
Built for how you work
- Patient asking at 10pm whether you stock a specific blood-pressure tablet
- Repeat-prescription request routed straight to your dispensary
- Multilingual patient asking about an OTC product in their own language
- Website visitor on your services page turning into a live-chat enquiry
- Team seeing the full WhatsApp and Facebook history before calling a patient back
- Pharmacist receiving an auto-escalated interaction question with full context
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
Is patient data kept secure? We handle sensitive health information.
Could the AI ever give a patient wrong medical or drug information?
How long does setup take? We are a busy dispensary.
We don't have a pharmacy website. Can we still use it?
Will this replace our pharmacists or counter staff?
What does it cost, and are we tied into a contract?
Can patients reach us on WhatsApp and Instagram from one inbox?
Our patients speak several languages. Can the AI cope with that?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
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