Stop Answering the Same Questions and Let AI Handle Your FAQs
Vera.Support automates the repetitive questions that flood your inbox — pulling WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and website live chat into one place, with an AI trained on your own content that answers them instantly, day and night.
Sound familiar?
Whatever you sell, a huge share of your messages are the same handful of questions asked over and over: What are your hours? Where is my order? How much does it cost? Do you offer refunds? Your team types the same answers dozens of times a day, customers wait when everyone is busy or offline, and the questions that actually need a person get buried under the routine ones. FAQ automation means a customer gets the right answer the moment they ask — without a teammate stopping what they are doing to type it again.
The same questions, asked all day long
Hours, pricing, shipping times, return policy, where to park — your team answers the identical handful of questions dozens of times a day. Every reply is a few minutes of copy-pasting or retyping, and across a week it adds up to hours of work that produces nothing memorable. The repetition wears people down and pulls them away from the customers who genuinely need help.
Customers wait after hours and on weekends
Questions do not stop when your team logs off. A ready-to-buy customer asks something simple at 9 pm, gets silence, and has moved on or bought elsewhere by morning. Even during business hours, a lunch rush or a busy afternoon means people wait far longer than they should for an answer you could give in one sentence.
Answers that change depending on who replies
One teammate quotes the old return window, another forgets the holiday hours, a new hire guesses. Without a single source of truth, customers get inconsistent — sometimes wrong — answers to basic questions. That erodes trust, creates disputes, and means every new staff member has to learn the same scripts from scratch.
Real problems buried under routine ones
When the inbox is full of 'what time do you open?' it is easy to miss the angry customer, the big order, or the complaint that needs a fast human reply. The important conversations sit in the same queue as the trivial ones, so urgent issues wait while your team works through questions a chatbot could have closed instantly.
A help page nobody reads
You wrote a thorough FAQ page, but customers still message you instead of reading it. People do not want to scroll a help center and hunt for their answer — they want to ask in the chat or DM they are already in and get a reply. So the questions keep landing in your inbox no matter how complete your documentation is.
Questions scattered across too many channels
The same question arrives on WhatsApp, on Instagram, through Facebook Messenger, and on your website chat — each in a different app, checked by a different person at a different time. There is no single place to manage it all, so answers are slow, threads get missed, and you cannot tell what your customers ask most.
How Vera.Support helps you
An AI chatbot trained on your own content
Paste your FAQ page, policies, and product details, or upload documents you choose, and the Vera AI starts answering your common questions instantly and accurately. Powered by OpenAI and Google, it replies only from the content you approve, so it will never invent an answer. Customers get a clear, on-brand reply the moment they ask, around the clock, without anyone on your team typing a word.
Instant answers on every channel
Vera.Support unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, Slack, LINE, WeChat, Zalo, Twitter/X, and website live chat into one shared inbox. The same AI answers FAQs wherever the question lands, so a customer gets the same instant reply whether they DM you on Instagram or open the chat on your site. Your team works from one screen instead of juggling apps and personal phones.
One consistent, correct answer every time
Because the AI answers from a single approved source, everyone gets the same accurate reply — the current return window, today's hours, the real price. Update the content once and every future answer reflects it instantly. No more contradictory replies, no more guessing from new hires, no more cleaning up after a wrong answer went out.
Saved replies for the rest
For questions you would rather answer with a personal touch, build a library of polished, on-brand replies your team can send in a couple of clicks. Combined with automations and the AI, the predictable inbox traffic clears itself, and your team stops retyping the same paragraphs all day. Onboarding a new agent becomes as simple as showing them the saved-reply menu.
Smooth handoff when a human is needed
When a question falls outside your content or a customer wants a person, the AI hands the full conversation to your team — no one is asked to repeat themselves. Routine FAQs resolve automatically while the messages that truly need judgement rise to the top, already in context. Your team spends its time where it matters instead of on copy-paste.
See what your customers ask most
Reports show your busiest questions, response times, and message volume, so you can spot the FAQs worth adding to the AI and the gaps worth filling on your help page. The more the AI learns from your content, the more it deflects, and you can watch routine workload shrink over time instead of guessing where the hours go.
How it works
Connect your channels
Link WhatsApp, Instagram, Facebook Messenger, and your website chat in a few clicks — no developer needed and no change to your existing numbers or social accounts.
Train the AI on your content
Paste your FAQ page, policies, and product or service details, or upload documents you choose, and the AI starts answering accurately from them within minutes.
Let the AI clear the routine
Common questions resolve automatically around the clock, while your team receives only the conversations that need a personal reply, already in full context.
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How much does FAQ automation cost?
How does the AI know the answers to our questions?
Will the AI make up an answer if it doesn't know?
How long does it take to set up?
Which channels can the AI answer FAQs on?
Will this replace my support team?
Can it answer customers in other languages?
What if we want to cancel? Are there long contracts?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started