Answer Every Patient on Time, Without Adding Staff
Vera.Support gathers calls' overflow, WhatsApp messages, Instagram DMs, and website chat into one shared inbox, so your care team replies faster and no patient question slips away.
Sound familiar?
We know running a healthcare practice or hospital department means the day starts at a full sprint: a ringing switchboard, a packed waiting room, and a message queue growing on three different apps. Patients ask the same things over and over — opening hours, what to bring, which insurance you take, how to reschedule — while your front desk is also trying to greet the person standing right in front of them. Every unanswered message is a worried patient, and sometimes a patient who quietly books somewhere else.
Front Desk Drowning in Repeat Calls
Your reception team answers the same handful of questions dozens of times a day: directions, parking, opening hours, how to book, what documents to bring. Each repeat call keeps a line tied up while a real patient waits at the counter. By mid-morning the team is frazzled, callers are on hold, and some simply hang up and look elsewhere.
After-Hours Messages Sitting Unanswered
Health worries don't wait for office hours. A patient messages your Facebook page at 11 p.m. asking whether their symptom needs urgent care, or WhatsApps on Sunday unsure how to fast before a blood test. When those messages sit untouched until Monday, anxiety grows and trust erodes before the patient ever reaches you.
Messages Scattered Across Apps
One person watches the Facebook inbox, another checks WhatsApp on a personal phone, and booking requests also arrive by Instagram DM, web form, and email. Nothing lives in one place, so conversations get dropped, two staff reply to the same patient, and there is no clean record of what anyone was told.
Empty Slots From No-Shows
Patients forget, misread the time, or lose the confirmation in a crowded inbox. A single no-show is a wasted slot another patient was desperate for, and a clinic full of gaps is lost revenue you never get back. Without an easy way to confirm or reschedule by chat, those holes keep appearing.
Language Gaps That Slow Care
A large share of patients are far more comfortable in a language other than English, especially when they are stressed or in pain. When staff can't explain clearly in the patient's own language, details about medication, pre-procedure prep, or follow-up get muddled — risking safety, repeat visits, and frustration on both sides.
Lab Results Delays Cause Anxiety
My patients keep calling for their test results days after their appointment. It's a constant source of stress for them and a flood of phone calls for my front desk staff.
How Vera.Support helps you
AI That Handles the Repeats
Vera.Support's AI chatbot, powered by OpenAI and Google, is trained only on your own content — your FAQs, service pages, prep guides, and booking policies. It answers the routine questions about hours, insurance, directions, and what to bring around the clock, taking that load off the phones. This directly cools the repeat-call flood and the after-hours silence.
One Inbox for Every Channel
WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, LINE, website live-chat and more all arrive in a single shared inbox your whole team can see. No more juggling apps or a forgotten message on someone's personal phone, and every conversation is logged, searchable, and assigned to the right person — so nothing falls through the cracks.
A Presence That Never Clocks Out
The AI replies to after-hours messages immediately, sharing your approved guidance and setting clear expectations. When something genuinely needs a person — an upset patient, a complex case, a complaint — it hands off to a human agent with the full conversation already in context, and opens a ticket so the first available agent follows up promptly.
Smart Routing by Department
Billing questions go to accounts, imaging questions reach radiology reception, refill requests route to pharmacy. Automations and smart routing send each conversation to the right department automatically, while saved replies let staff answer common requests in one click — cutting the back-and-forth that frustrates patients and burns out your team.
Replies in the Patient's Language
The AI detects the language a patient writes in and answers in that same language, in dozens of languages, drawing only from your approved content. A patient writing in Spanish, Arabic, French, or Mandarin gets an accurate, on-brand reply with no separate translator or extra headcount — and it never invents details to fill a gap.
Instant Lab Result Updates
Vera's AI chatbot can automatically notify patients when results are ready and answer common questions about what they mean. This reduces call volume and keeps patients informed without additional staff effort.
How it works
Connect Your Channels
Link WhatsApp, Facebook, Instagram, and your other messaging channels in a few clicks, then paste one snippet onto your website to switch on live-chat — no developer needed.
Train the AI on Your Content
Point the chatbot at your website, FAQs, and prep guides so it learns exactly what to say and, just as importantly, what not to say — it only answers from what you give it.
Start Replying Faster Today
Your team works from one shared inbox with saved replies, department routing, and full history, so every patient gets a quicker, more consistent answer from day one.
Built for how you work
- Answering booking and prep questions outside office hours
- Routing billing and insurance queries to the accounts team
- Sending pre-procedure preparation steps over WhatsApp
- Handling multilingual patient messages without a translator
- Collecting post-visit feedback through automated follow-up chat
- Triaging symptom questions toward the right care pathway
And there’s more
Everything else you get with Vera.Support, included in every plan.
Frequently asked questions
How does Vera.Support protect sensitive patient data, and what about HIPAA or GDPR?
Could the AI give a patient wrong or invented medical advice?
How long does setup take for a busy clinic?
Will this replace our receptionists or front-desk team?
Can patients reach us on WhatsApp and Instagram, and do we need new numbers or accounts?
We serve patients in many languages. Can the AI keep up?
What does it cost, and are we locked into a contract?
Does it work with the tools we already use, like Shopify or Zendesk?
Ready to end the chaos?
Unify your messages, automate the repetitive questions, and turn conversations into revenue — starting today.
Get Started