Communicate in Support Board

Instantly receive and reply to messages sent to your Zalo Official Account directly within Vera Support. The integration fully supports attachments, documents, photos, videos, audio files, and more, ensuring seamless communication.

• Send and receive messages
• Real-time two-way sync
• Attachments, media, more

Connect the Chatbot with Zalo

Seamlessly integrate OpenAI and Dialogflow chatbots into your Zalo Official Account to automate conversations. Vera Support’s integration ensures smooth, intelligent communication and offers advanced features that enhance user interactions.

Compatible with the Most Innovative Features

All the features available in Vera Support also work seamlessly with Zalo. Additional options include the ability to deactivate the chatbot during non-business hours and customize the welcome message for your users.

More details

• OpenAI Chatbots
• Multilingual Chatbots
• Chatbot Flows
• Chatbot Live Web Search
• Rich Messages

• Human Takeover
• Agent Ratings
• Easy Chatbot Setup
• Image Recognition
• Chatbot Actions

Media Attachments

Enjoy full two-way support for emojis, images, audio, video, and file attachments. Send multiple attachments simultaneously for a richer messaging experience.

Automatic Translation

Messages sent to Zalo are instantly translated into your agent’s preferred language—or into the user’s language—ensuring smooth, multilingual communication.

Detect Language

Automatically detect the language of incoming Zalo messages in real time to provide accurate and context-aware responses.

Chatbot

Connect your advanced chatbots to your Zalo Official Account and manage conversations across all channels efficiently with a single bot.

Omni-Channel

From the Vera Support admin area, send and reply to Zalo messages, emails, chats, and more—centralizing all communication in one place.

Support for Routing

Zalo conversations support agent routing and related features, ensuring messages are directed to the right team members automatically.