Manage all your customer conversations and users from one shared workspace and leave the chaos behind. With Vera Support, it’s just you and your customers — connected seamlessly through one intelligent platform. Ready to get started?
Keep every customer interaction organized and accessible in one place with Vera Support’s intuitive interface. Instantly search past messages, track user activity, and monitor when customers are online or typing—everything you need to stay in control.
Empower your customers to find answers instantly and reduce repetitive questions for your team with Vera Support’s integrated multilingual knowledge base. Build a complete Help Center in just minutes—accessible both from a dedicated page and directly within the chat window.
Craft the perfect message every time with Vera Support’s powerful editor. Use markdown syntax for clean formatting, choose from over 3,000 emojis to express personality, and easily attach media or files with a single click. You can even send voice messages to make every interaction more personal and engaging.
Save valuable time and eliminate repetitive typing with Vera Support’s Saved Replies. Quickly insert prewritten responses or rich messages with just a few clicks or a simple keyboard shortcut. Personalize, save, and reuse your most common replies to keep every conversation fast, consistent, and effortless.
Organize all customer interactions efficiently by assigning conversations to specific departments within Vera Support. Ensure every message reaches the right agent with automated transfer rules, and keep your team informed with department-specific email notifications. Manage access and update conversations seamlessly to maintain smooth support operations.
Never miss an opportunity to engage your visitors. With Vera Support’s comprehensive notification system, you can proactively reach out, keep customers informed, and ensure every interaction is timely and effective.
Keep both users and agents informed—Vera Support sends an email alert every time a new message arrives.
Engage your customers instantly with push notifications for every incoming message.
Stay updated without leaving your screen—receive desktop alerts for new messages.
Notify users and agents via text message whenever a new message comes in.
Update the browser tab title in real time whenever a new message is received.
Hear a sound each time a new message arrives to stay fully aware.
Display a red circle showing the current number of unread messages.
All notification types are also available for admins and agents in the back-end.
New notification types are continuously being added. Stay tuned for future updates!
Keep your visitors informed with their exact position in the queue and estimated waiting time, updated in real time. Vera Support automatically distributes conversations among available agents and allows you to set limits for concurrent chats, ensuring smooth and efficient customer support.
Assign incoming conversations to available agents automatically or allow users to choose their preferred agent. Vera Support’s advanced routing system ensures balanced workloads, maximizes efficiency, and keeps customers satisfied.
Reply to user messages directly from your email inbox and seamlessly convert emails into live chats. Users can respond to agents via email too, making communication effortless. No server setup is required—simply enter your IMAP/POP3 credentials and start managing conversations instantly.
Communicate seamlessly across multiple channels with Vera Support. Send and reply to WhatsApp, Facebook Messenger, Telegram, Slack, SMS, email, tickets, and chat messages—all from a single, unified platform. Save time, stay organized, and provide a consistent customer experience.
Communicate effortlessly with customers in their preferred language. Vera Support automatically translates messages between users and agents or chatbots, ensuring smooth, accurate, and efficient interactions every time.
Save time and streamline your support with Vera Support’s Smart Reply. Using artificial intelligence, it provides agents with suggested responses in real time, automatically adapting to the user’s language. Suggestions are powered by both OpenAI and Dialogflow, helping agents respond faster and more accurately.
Instantly rewrite and enhance your messages with Vera Support’s one-click message rewriting feature powered by OpenAI. Effortlessly craft friendly, professional, and engaging messages every time, making communication with your customers smooth and effective.
Automatically correct spelling mistakes in agent messages in real time with Vera Support. Effortlessly maintain professional communication in any language, ensuring every message is accurate and polished. Powered by OpenAI, this feature keeps your support error-free.
Add private notes to conversations with Vera Support and let OpenAI automatically summarize them for you. Effortlessly extract important data such as URLs, contact details, and more, while keeping notes visible only to admins.
Send direct messages, emails, and text messages to users in real time with Vera Support. Personalize every message using custom merge fields and keep your team informed with automatic notifications. Communicate efficiently with multiple users at once without missing a beat.
Collect valuable feedback from your customers about their live chat experiences with Vera Support. Use these insights to enhance service quality, monitor agent performance, and follow up with post-chat messages to ensure continuous improvement.
Provide your customers with instant support directly from a single interface using Vera Support’s ticket system. Embed ticket areas anywhere on your website to streamline requests and ensure every inquiry is handled efficiently. This feature requires the Tickets app.
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Stay connected even when your team is unavailable. With Vera Support, send a message or display a custom banner whenever it’s outside office hours or all agents are offline. Personalize messages to appear exactly when and how you want.
Vera Support provides a comprehensive set of tools designed for both small and large businesses, making customer support faster, smarter, and more efficient.
Download conversation transcripts as text files and share with users.
Automatically distribute conversations among all available agents.
Send one-click replies compatible with messaging apps.
Organize and categorize conversations effortlessly using tags.
Prevent multiple agents from working on the same conversation.
Keep your platform up-to-date with one-click and automatic updates.
Fully translated in 41 languages, with the option to add your own.
Boost productivity and save time using convenient shortcuts.
Send multiple files and media, and view images in a lightbox.
Access extensive documentation for guidance whenever needed.
