Use Slack to Engage Your Web Visitors
Respond to and manage messages directly within Slack, the app you already use daily. Vera Support’s two-way sync ensures the full conversation history is updated in real time for seamless communication.
Assign Departments
Automatically route Zalo conversations to the department of your choice, ensuring every message reaches the right team efficiently.
User Synchronization
Anyone who messages you will be added to Vera Support with their Zalo profile picture and name for easy identification.
Notifications
Stay informed with email, SMS, and push notifications whenever new messages arrive in Zalo, keeping your team responsive at all times.
Communicate Directly in Slack
Receive and reply to user messages instantly within Slack. Vera Support allows you to edit or delete messages sent from Slack at any time, keeping your communication organized and up to date.
- Send and receive messages
- Edit and delete messages
- Real-time two-way sync
Markups, Emojis, and Code Snippets
Take full advantage of Slack’s message formatting within Vera Support. The editor supports bold and italic text, ordered and bulleted lists, emojis, and code snippets, making your messages more expressive and organized.
- Text markups like bold and italic
- Ordered and bulleted lists
- Emojis
- Code snippets
User and Agent Sync
Keep all agent and user information fully synchronized with Slack. Vera Support automatically updates names, surnames, and profile images, links agents to their Slack teammates, and shows real-time online status for seamless communication.
- Sync user details
- Update profiles automatically
- Link agents to Slack teammates
- Detect online status
Multiple Teammates and Shared Channels
Allow multiple teammates to collaborate in Slack simultaneously. Vera Support creates a shared channel for all agents, displaying user details and providing a direct link to the conversation for efficient team management.
- Shared channel for teammates
- Display user details
- Dedicated user channel
- Support for multiple Slack teammates
Attachments and Media
Send and receive attachments or media directly in Slack in real time.
Autochannel Cleaning
Archive old channels in just one click; channels are automatically restored when needed.
Bot Messages in Slack
Sync full conversations including auto messages, Dialogflow bot messages, and Rich Message responses.