Privacy Policy for Vera Support LLC
Last Updated: October 13, 2025
1. Introduction
This Privacy Policy explains what information Vera Support LLC (“we,” “us,” or “our”) collects about you and why, what we do with that information, and how we handle the personal information created, inputted, or stored by you and your end-users when accessing our Services.
For the purposes of this Policy, our “Services” refer to the Vera.Support cloud-based communication platform and any related applications or integrations we offer. Our “Website” refers to https://vera.support and its sub-domains.
By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, your only remedy is to discontinue use of our Service and Website.
2. Information We Collect
We collect information to provide and improve our Services. This information is stored on our secure cloud infrastructure.
Account Information: When you subscribe to our Services, we collect information such as your name, company name, email address, and payment details. This is necessary to create your account, provide the Services, and handle billing.
Service Data (Your Customer Data): All conversations, messages, attachments, and user profiles (including your customers’ names, emails, phone numbers, etc.) that you manage through our platform are considered Service Data. This data is stored on our secure databases. We do not process, share, or access your Service Data except as required by law or as necessary to provide the Service (e.g., for troubleshooting at your request).
Log Files: Like most services, we gather certain information automatically and store it in log files. This may include IP addresses, browser type, ISP, referring/exit pages, and date/time stamps. We use this information to maintain the security and operation of our Services.
Analytics Information: We collect analytics information when you use our Website and Services to help us improve them. This may include which features are being used and how they are performing.
3. Third-Party Integrations
Our platform allows you to connect with various third-party services (e.g., WhatsApp, Instagram, Messenger, Telegram, Zapier).
When you choose to connect a third-party service, you are authorizing us to transmit and receive data with that service on your behalf to provide the integration’s functionality. The information you share with that external service is governed by their own privacy policies and terms of service. We are not responsible for the privacy practices of these third-party services.
4. How We Use Cookies
We use cookies and similar tracking technologies to operate and administer our Website and Services.
Cookies help us provide essential functionality, such as keeping you logged in, and understanding how our Website is used. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features of our Services.
5. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To process transactions and send you related information, including purchase confirmations and invoices.
- To communicate with you, including responding to your support requests and sending technical notices, security alerts, and administrative messages.
- To monitor and analyze trends and usage to improve the user experience.
- To investigate and prevent fraudulent transactions, unauthorized access, and other illegal activities.
We do not sell, rent, or loan your personal information to any third party.
6. Data Retention and Removal
We retain your account information for as long as your account is active and a reasonable period after for backup and legal purposes. We retain your Service Data (your customer data) for as long as you instruct us to through your use of the Services.
You can request the permanent deletion of your account and all associated information by contacting us at our official support email. We will process your request within a commercially reasonable timeframe, in accordance with applicable laws.
7. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us:
Company Name: Vera Support LLC
Email: [email protected]
Phone: +1 505 207 26 71
Address: 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110 USA