Quick and Efficient User & Agent Management
Easily manage your users with an advanced, fully-featured user management system built into Vera Support. Streamline workflows, organize user data efficiently, and deliver a seamless experience for both your customers and your support agents.
Provide a seamless user experience by allowing visitors to register and log in directly from the chat. Customize the registration form with additional fields and optionally require registration before users can start a conversation.
Centralize your customer and agent information in one place. Effortlessly create new users or agents, update existing profiles, adjust agent permissions, and manage user details directly from your conversations.
Quickly locate and organize your users with advanced search, sorting, and filtering options. Instantly find users by name, email, or custom fields, and engage with online users by sending them a message directly.
Enhance your customer support by accessing valuable user information automatically. From device details to location and local time, gain the insights needed to provide personalized, efficient assistance and improve overall customer satisfaction.
Automatically identify the language of your users in real time by analyzing their messages. This feature, powered by Google Cloud, can be seamlessly combined with real-time message translation to ensure smooth multilingual communication.
Quickly upload multiple users at once, including all custom fields, using CSV files for seamless integration.
Automatically trigger chatbot flows or automation rules based on user-specific information like language, location, or preferences.
Collect user details effortlessly through the chatbot or external sources, creating a smooth and interactive experience.